Your questions are unique. But some are frequently asked.

Need something? We're here to help. Search our FAQs for answers to anything you might be wondering.

The Basics

Top FAQs

How can I cancel my subscription?

We'll be sad to see you go! If your vitamin boxes are piling up, feel free to change your subscription’s cadence or delay your next box, so you can catch up on your boxes!

To change your subscription cadence, head over to Account, and select Manage Subscription > Edit > Edit Frequency. To delay a renewal order, simply go to Your Plan Details.Select Edit Delivery and choose the specific delivery date you have in mind for your next renewal order. If you're on app, select Orders at the bottom of the home screen, click Next Order then Manage Delivery. From there, you can select your next delivery date.

 

We make canceling your subscription nice and easy! You can cancel at any time on our site or the app by logging into your account.

Website: Your Name > Account > Manage Subscription > Edit > Cancel

App: Orders > Scroll to the Bottom > Cancel Subscription

 

Cancelling your subscription does not cancel any in-process order. Any already-processed orders will still ship, so if you see it in your Order History it will come to your door. Once you pause the subscription, you can confirm its status by visiting the Upcoming Orders page. And don't worry – since we make canceling anytime so easy, there's no need to email us

How can I cancel an order?

Due to the complexity of our fulfillment operations, once we start working on an order, we cannot cancel or stop the order from processing. We also can’t add or remove any items to the order, but if you email hello@takecareof.com we will be happy to create a separate, one-time order for you if you like! You also always have the option to delay or cancel future orders.

When will my next order be delivered?

You can see the estimated delivery date and processing status for your current renewal under Orders on the website or the app

You can see the estimated delivery date for your next renewal order under Your Plan Details "Up Next" on the website or "Next Order" on the app.

Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from hello@takecareof.com to the email address on file for your Care/of account with the subject line “Your order is on its way.”

The tracking number can be found in your account under Orders on the website or the appFor the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

Where is my order? How long will it take to arrive?

Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from hello@takecareof.com to the email address on file for your Care/of account with the subject line “Your order is on its way.”

The tracking number can be found in your account under Orders on the website or the app. For the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

 

First Time Orders: Usually ship within five days of being placed, due to the personalization of the product. Once processed by the courier, transit typically takes 3-7 business days within the U.S. Shipping to Canada can take a few days longer. 

Renewal Orders: Usually ship within five days of being placed to arrive thirty days after the previous order was delivered or around the scheduled delivery date. Once processed by the courier, transit typically takes 3-7 business days within the U.S. Shipping to Canada can take a few days longer. 

Can I update my shipping address?

Yes you can! Log in to your account on our website and head over to Account Settings to update your address. If an order has already processed, this change will affect your next order. At this time, you cannot update your address or billing information on the app. 

 

If your order has already been processed, you will be unable to update the address on file for that shipment. Once an order processes, any and all details that were on your account at the time of the order get locked in and can no longer be changed on the customer side. If your order processed in the last 24 hours, reach out to hello@takecareof.com and we will try to update the address for you if it has not yet been shipped.

 

If the order has already been shipped, unfortunately we cannot change the address or redirect the shipment. We're hoping it can still get to you though! If you have not already, you can set up mail forwarding with USPS or CA Post to ensure your order is forwarded to your new address. And if you have not already, make sure to go ahead and update your address on file for future orders!

Contacting the Care Team

Hi  👋 We'd love to chat with you! There are a few different ways you can reach us.

The easiest for you is probably text message! Our text number is (917) 960-3535. We try to answer text messages within a few business days.

If you'd like to send an email instead, you can reach out to us directly at hello@takecareof.com. We try to answer all emails within a few business days.

We're a small, but mighty, team here at Care/of and work hard to get back to everyone as quick as possible in the order in which all emails and texts are received!

 

How do Care/of subscriptions work?

What is Care/of?

Care/of provides high-quality, personalized vitamins and supplements. Each month, our customers receive some of the best health and wellness products right to their door, including our signature box of daily vitamin packs, bottles, powders, and ready packs.

We introduce products when we feel they meet our strict principles of quality, transparency, and efficacy. We will never claim to have the widest assortment; others can stock thousands of products. Our curated selection allows us to be deliberate with regard to scientific backing and ingredient supply chain. It allows us to ensure all of our products are properly tested and verified.

Honesty is the foundation of our recommendations. Our algorithm takes into account details about your personal health goals and lifestyle as well as clinical research - think thousands of studies - about the efficacy of different supplements. We recommend the products that will be most effective in supporting your unique health needs. Take our survey now to find out what science says would be best for you!

Consistency is key when it comes to supplements, which is why we offer a subscription service. However, if you're not ready to commit just yet (we get it!), feel free to try some of our vitamin bottles or ready packs. Just select "One-time purchase" instead of "Subscribe" on the product page.

How do I get started?

We recommend that every customer begins by taking our personalized quiz. All you have to do is answer questions about your diet and lifestyle, and we’ll recommend vitamins and supplements for you. Click here to get started!

If you already know what vitamins and supplements you’d like to take, you can browse our products and add them directly to your cart.

Once you have an idea of what you want to take, you can check out to start a monthly subscription. You can change or cancel your subscription at any time.

Consistency is key when it comes to supplements, which is why we offer a subscription service. However, if you're not ready to commit just yet (we get it!), feel free to try some of our bottles or ready packs. Just select "One-time purchase" instead of "Subscribe" on the product page.

How does my subscription work?

It’s super easy! We send you a renewal order every thirty days. You can edit your subscription at any time, and we always remind you 48 hours before any renewal order processes in case adjustments are necessary.

Signing up

Do I need an account to sign up?

Nope! But you will need one to manage your subscription after placing your first order. Our website will not create an account until you've checked out and placed your order. After payment is accepted, you'll be prompted to create a password, which will create your account and finish setting up your account.

How do I create an account?

The site won't allow you to create an account until you've placed an order. Until that happens, you're welcome to take the survey (and with cookies, your recommendations should save) and browse the site. After you order, you'll be prompted to create an account.

Where do you ship?

Where do you ship? (International & Military)

We ship to USPS-verified addresses in all fifty states, Puerto Rico and the U.S. Virgin Islands. We also ship to verified addresses in Canada. We do not currently ship outside of the U.S. and Canada.

We hope to open up deliveries to more international locations in the future. (Make sure to follow @careof on Instagram to learn when we start shipping to your corner of the world!)

Sadly, our carrier doesn't ship to military (APO/FPO/DPO) addresses, Guam or other territories at this time. However, we don't want you to be left out from the Care/of experience! Please feel free to look into our Sam's Club and Amazon product lines for availability in your area. 

 

Please note that prices on our site are in USD and shipments to Canada come Delivered Duty Paid via DHL and/or Canada Post. International orders do incur a $6 handling fee. Additionally, we expect Canadian orders to be delivered within 3-10 days of the time they are shipped, rather than our standard transit estimate provided in the "Your Order Has Shipped" email. 

 

Someone referred me to Care/of

Can I use a referral code I received in addition to a promo code I saw online?

Unfortunately not. Promo codes cannot be combined. 

Your Plan

Manage my subscription

How do I process an order early?

You can process your next renewal order early right in your account!

All you have to do is go to Your Plan Details on the website. Click Edit Delivery and select the earliest possible delivery date. If you are on the App, select Orders at the bottom of the home screen > Next Order > Manage Delivery and select the earliest possible delivery date.

By doing so, you will be charged immediately and a new order will begin processing. You'll receive an email with tracking in the next few days when it reaches your local sorting facility.

Once you have processed the order, you will be able to find the confirmation and order details under Orders on the website or app.

If you go through this process more than once, multiple orders will be placed for your account.

How can I delay my next delivery?

To delay a renewal order, simply go to Your Plan Details on the website. Select Edit Delivery and choose the specific delivery date you have in mind for your next renewal order. If you're on app, select Orders at the bottom of the home screen, click Next Order then Manage Delivery. From there, you can select your next delivery date.

Please Note: You cannot delay an order that has already been processed for your account.

*If you select the earliest possible delivery date, your order will begin to process immediately and your account will be charged.

How do I resume my subscription?

You can easily resume your subscription by logging in on the website or app.

If you're on the website, head to Your Plan > Settings > Manage Subscription> Resume.

If you're on the app, click on the three lines in the top left > Your Plan > Resume Subscription. 

 

 

Why has my order been processing for a few days?

Great question! The processing time is a result of the care, customization, and personalization we put into each box. Your order requires a high level of detail since it's truly made just for you, and we are working hard to handpick your packs. Once your order has been scanned in by the courier, you will receive an email with tracking details. 

Can I order multiple months at once?

At this time, we are unable to pack and ship multiple months together. However, you can process upcoming orders early to stock up. 

 

If you're on the website, all you have to do is go to Your Plan Details, click Edit Delivery and select the earliest possible delivery date. If you are on the App, select Your Plan > View Details > Manage Delivery and select the earliest possible delivery date. By doing so, you will be charged immediately and a new order will begin processing. Repeat this step as many times as necessary.

 

You'll receive an email with tracking in the next few days when it reaches your local sorting facility.

Can I just order one month's worth and not be subscribed?

Consistency is key when it comes to supplements, which is why we offer a subscription service. However, if you're not ready to commit just yet (we get it!), feel free to try our vitamin bottles or ready packs. Just select "One-time purchase" instead of "Subscribe" on the product page.

Account Information

I forgot which email I used to sign up.

If you forgot which email is associated with your account, contact us at hello@takecareof.com and let us know the name, phone number, and shipping address associated with your account. We'll be happy to help you log in and start managing your account!

What if I forgot my password or did not receive the password reset request?

It happens to all of us! You can use the Forgot Password? feature on our login page to reset your password.

*Make sure to check your spam folder as sometimes the password reset email will end up there. If you still cannot locate it, send us an email hello@takecareof.com with your name, phone number, and address to locate your account and assist further.

My Pack

Is there a way to retake the entire quiz or adjust my answers?

If you have a Care/of account, simply log into your account on the website then retake the Survey to receive updated recommendations based upon your current goals. 

If you do not have an account, the best way to retake the quiz is to use a different device, a different type of browser, or an incognito window. You can also try clearing your cookies/browser history for Care/of. Then you can retake the quiz to receive recommendations. 

Can I change the items in my pack for my next order? How do I add and remove items?

You'll get a reminder email two days before your renewal order is processed, giving you 48 hours to make any changes. You can either skip a selected product in your upcoming order or add/remove items from Your Plan.

 

Please Note: If an order has already been processed, no changes can be made. Once an order is placed, any and all details on your account at the time of the order are locked. Any adjustments to Your Plan will apply to future orders.

 

To Edit Your Plan:

You can edit your pack a few different ways - both on the app and on the website! Just head to Your Plan on the website and on the app, click Orders at the bottom of the home screen.

You can remove items by clicking the X. You can head to Your Plan Details or Next Order, to adjust the quantity of a product.

If you'd like to add something to your order, just select "Add" directly from the product page.

 

To Pause a Product in Your Upcoming Order:

All stocked up on an individual product, bottle or your vitamins packs and want to skip it for a month? No problem! Head to Your Plan Details for your next order and toggle the button to deselect your vitamin pack or powder products you’d like to snooze for one month.

Can I add things to my plan that aren't recommended to me?

Absolutely! You're always in control of your plan. Feel free to browse all of our products and add whatever you like. 

We also always recommend that you discuss any vitamins and supplements you're taking or plan to take with your doctor, and we suggest that you ask your doctor their professional opinion regarding your query.

Why are there multiple doses of some supplements in my daily packs? Why is the quantity more than one?

Great question! Certain products, such as our Multivitamins and Prenatals, are split up into multiple doses to ensure all of the amazing nutrients are included and they aren't too large for intake. 

 

When folks add products directly from the recommendations or the product page, the recommended daily dose is automatically added to the cart/subscription. The nutritional facts provided on the supplement labels are for the daily recommended dose.

 

You are welcome to reduce the quantity in Your Plan based on your needs.

Shipping details

Can I expedite my shipping?

Unfortunately, we do not offer expedited shipping at this time, but we hope to in the future! Transit takes 3-7 business days within the US and 3-10 business days to Canada after being processed by the courier. 

Billing

Why am I being charged sales tax?

We charge the same sales tax based on state and local laws. The tax we charge is the same tax you’d be charged had you bought your products from a nearby store. 

Will I be billed on the same day each month?

Your subscription is based on a 30-day renewal cycle, and your payment will be charged every 30 days based on the delivery date of your previous order. You will not be charged on the same day each month, but instead it'll be based on your previous order's delivery date so you never miss a day of vitamins.

Each month you'll get an email "Your next order is coming up" 48 hours before your order is processed, so you won't be charged without a heads-up!

How do I update my billing information? (Credit Card & PayPal)

 
You can update your billing information by logging into your account online and heading to your Account page. The card you enter there will become the one on file for your account.
 
If you're subscription is attached to PayPal, you can edit the payment method associated with your Care/of subscription, you will need to log into PayPal, go to Settings > Payments > Automatic Payments section. From there, you can select Noho Health Inc, dba Care/of and change the card associated with the subscription.
 

Unfortunately at this time, our system does not have the capability to remove your Paypal account in favor of a credit card. We're sorry for any inconvenience! If you have further question you can email us at hello@takecareof.com

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Apple Pay, and Discover. You can also pay through a PayPal account.

 

Please Note: At this time our system does not have the ability to remove a form of payment in form of another. So if you select PayPal, you will not be able to remove your PayPal account in favor of a credit/debit card. You can update your credit card in your account or in your PayPal settings. 

Why was I charged more than what is on my confirmation? (Canada Dollars CAD to US Dollars USD)

Our prices are listed in US dollars at this time because the actual conversion from USD to CAD is performed by your financial institution. The prices are adjusted according to the conversion rate at the time of the transaction which is why the amount charged may be different than the amount provided on your confirmation email. We apologize for any confusion!

Tracking

My tracking hasn't updated. What's happening?

So sorry about that! Tracking information can be tricky sometimes with lags in data updates between the courier and the details provided through EasyPost. 

For the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

The tracking number can be found in your account under Orders on the website or the app.

If you notice that your tracking hasn't updated in over 72 hours, reach out to us at hello@takecareof.com and we can take a look!

What's the status of my order?

You can see the estimated delivery date and processing status for your current renewal under Orders on the website or the app

 

Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from hello@takecareof.com to the email address on file for your Care/of account with the subject line “Your order is on its way.”

The tracking number can also be found in your account under Orders on the website or the app

For the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

 

First Time Orders: Usually ship within five days of being placed, due to the personalization of the product. Once processed by the courier, transit typically takes 3-7 business days within the U.S. Shipping to Canada can take a few days longer. 

Renewal Orders: Usually ship within five days of being placed to arrive thirty days after the previous order was delivered or around the scheduled delivery date. Once processed by the courier, transit typically takes 3-7 business days within the U.S. Shipping to Canada can take a few days longer. 

Emails

How can I unsubscribe from your emails?

All of our marketing emails have an "unsubscribe" button at the bottom of the page you can select to be removed from our mailing list. If you're unable to find this option, you can email us at hello@takecareof.com to request a member of our team to remove you. 

Website issues

I'm having an issue checking out.

So sorry about that! This can happen for a variety of reasons.

First, we recommend making sure that the browser you're using is up-to-date (usually Chrome or Firefox work well). If it is, we recommend checking out in incognito mode using a different window. This might help alleviate the issue!

If you're still experiencing difficulties, make sure that your billing information is up-to-date, that you have sufficient funds, and that your bank has approved the transaction.

Another possibility is that our system is unable to recognize the shipping address and therefore unable to process the transaction. If you'd like us to double-check, let us know your shipping address and we'll run it through our validation system.

If you’re still having trouble, shoot us an email at hello@takecareof.com with details about what exactly is happening and we’ll help troubleshoot further.

Our Products

General product questions

When should I take my vitamins? Are they safe to take together?

Here at Care/of, we have created all of our products with optimal absorption in mind, and we want to ensure you have the easiest and best experience. As a good rule of thumb, your pack should be taken with food and water.

Zinc is best digested with a full meal, so be sure to enjoy your pack with food!

If you have Rhodiola in your pack, we recommend taking your pack with breakfast (and water, of course) because Rhodiola has energizing properties.

If you have Ashwagandha in your pack, we recommend taking your pack with dinner (and water, of course!) because Ashwagandha has soothing properties.

We do, recommend taking out your Iron and taking it in between meals for best efficacy.

If you have Calcium Plus in your pack, you should avoid taking with Iron as large doses of supplemental calcium can interfere with iron absorption. 

For all other vitamins, we recommend taking with food and water whenever you will be most consistent with your routine- we’re here to help create healthy habits! 

 

For the products outside of your pack:

Powders: For our powder products, all suggested usage instructions are printed on the label. You can also find them on each product product page.

Quick Sticks: All Quick Sticks are intended to be taken on an ‘as needed’ basis. Feel free to play around with taking them and see how you feel, and if you find yourself taking them more frequently, you can always add more to your cart for future orders. We simply recommend only taking one of each type of quick stick per day.

Bottles: For our bottled products, the intake instructions are printed directly on the label. You can also find them on each product page.

 

We want to emphasize that everyone's body is unique and responds differently to supplements and powders! Feel free to contact us if you are interested in any tips on how to get the most out of your Care/of routine, and we definitely recommend speaking with your doctor before beginning a new routine. 

Do your products go through testing? What type of testing? (Third-party/C.L.E.A.N./cGMPs/USP)

Care/of has a robust quality testing program for each product we sell to ensure that we meet label claims (Supplement Facts Panel) and strict quality control specifications for identity, purity, strength, contaminants, and composition. We follow standards set forth by organizations like United States Pharmacopeia (USP) and American Herbal Products Association (AHPA) when establishing our internal specifications, including those for heavy metals. Every batch of product is tested at third-party laboratories in the United States. These qualified laboratories are certified to the ISO 17025 standard for Testing and Calibration and use validated scientific methods in compliance with FDA regulations.

 

Third-Party Testing: All Care/of products go through third-party testing by world-leading laboratories in the United States. Each product is tested three times throughout the supply chain: once, when we receive ingredients, again during manufacturing, with further third-party testing on finished products. This approach ensures our products are meeting exact specifications, and that they are safe for you to consume.

 

Care/of does not test its products on animals.  Care/of prioritizes sourcing products that are sustainable and ethically sourced. When sourcing animal-derived products used in our formulary, we evaluate how animal welfare guides our supply chain and raw material selection.

 

Additional Testing: Dietary supplements are regulated through various controls and regulations that include but are not limited to, current Good Manufacturing Practices (cGMPs), ingredient acceptability, mandatory facility registration, claims that may be made, labeling elements and format, and mandatory adverse event reporting. Care/Of’s dedication to quality and safety begins in the research laboratory and continues through manufacturing and supply of our products to consumers. All Care/Of dietary supplements achieve high-quality standards as demonstrated by meeting or exceeding the requirements established by the Food and Drug Administration for dietary supplement cGMPs. Care/Of employs a system of quality standards that ensure all label claim ingredients are present at the stated quantity through the expiration date and a stringent supplier management program to assure the identity, strength, and purity of our raw materials. Care/Of is committed to product quality and safety and our processes reflect our commitment.

 

We have created a robust testing program that follows the standards set forth by the United States Pharmacopoeia and American Herbal Products Association. Pesticide and residual solvent testing is done for applicable herb products, as well as potential adulterants. Lastly, we also perform heavy metals and microbial testing on all dietary supplements and food products. Delivering you safe and effective products is our top priority.

 

C.L.E.A.N. Certification: Nearly all of our products, including those sold at Sam's Club and Amazon, are Certified C.L.E.A.N.! We're proud to meet this certification with our pills and powders and are in the process of ensuring all of our products are Certified C.L.E.A.N. We are nearly there! Every product that has passed/received Certified CLEAN has a badge on its product page to indicate so.  C.L.E.A.N. certification is a holistic certification for packaged food products and supplements, which integrates multiple aspects of the production process from ingredient selection to manufacturing to delivery — the entire supply chain.

C.L.E.A.N. stands for:

○ C: Products must be "Conscious" which means they must be 100% safe in accordance with the C.L.E.A.N. safety criteria. 

○ L: Products must be "Live" which means a majority of the ingredients must be organic. 

○ E: Products must be "Ethical" in the sense that the ingredients must be 100% non-GMO. 

○ A: Products must be "Active" which means the combination of ingredients must be bioavailable or easy for the body to absorb and use.

○ N: They must be "Nourishing" as determined by ANDI (Aggregate Nutrient Density Index) nutrient score of the combination of ingredients. 

 You can find out more about this certification on the C.L.E.A.N. website. The C.L.E.A.N. standard and criteria are public information and can be found on the website linked above under “The Standards” tab.

What is the expiration date of my vitamins and supplements?

We recommend you consume our products within four months from the date you placed your order unless indicated by an EXP or BEST BY date directly on the product. Outside of this date does not equate that the product is spoiled. However, we cannot guarantee that you will be receiving the full benefit of what is claimed on the product’s supplement facts label.
 
While you're here, here's a tip for storing your products! We recommend storing them in a cool, dry place without direct sunlight. Excessive exposure to heat may affect supplements, and exposing vitamins to heat over a prolonged period can degrade them. 

 

 

 

Should I notice significant changes from taking my vitamins?

Contrary to popular belief, most vitamin and mineral supplements do not produce intensely noticeable changes in how we look or feel, unless of course, a deficiency is present. However, that does not mean that they are not benefiting us internally. Both vitamins and minerals are crucial to optimal health - the definition of a vitamin translates to ‘essential for normal growth!

For example…

Omega-3 Fatty Acids, present in both our Fish Oil and Veggie Omega supplements, are essential fatty acids, which means the body cannot synthesize them on its own. Therefore, they must be consumed through the diet. These fatty acids assist with retaining healthy triglyceride (fat) levels in the blood, promoting cognitive health, and even reducing inflammation due to their anti-inflammatory properties.

B-vitamins, present in our Multivitamins, B-Complex, and B-12 help to support energy metabolism via assisting in countless enzymatic reactions. B-vitamins are water-soluble, which means our bodies do not have many stores, and therefore they have to be constantly replenished either via the diet or through supplements.

If you have any questions about the specific vitamins in your packs, you can always contact our team for more info! Reach out to hello@takecareof.com, and a Care Team member will be happy to help.

I find swallowing pills difficult. What are my options?

If you’re averse to pills, we offer supplemental products that come in other forms, including Quick Sticks, Powders and Boosts.

 

Quick Sticks

Pocket Protector Quick Sticks provide an extra boost on days you need a little something extra to help support immunity. Filled with targeted nutrients, they come in a powder form that dissolves directly in your mouth—kind of like a Pixie Stick for adults—no water necessary! 

 

Protein Powders

If you’re looking to supplement your diet, increase your protein intake, and/or supporting muscle growth and recovery, our Whey Protein & Plant Protein Powders are excellent options. 

 

Collagen Powder

For alternatives to our skin and hair supplements, you might consider our Collagen Powder. Collagen is a critical protein that helps keep skin hydrated and supple and supports strong nails. 

 

Boosts

Our boosts are a bit like our Quick Sticks, except these nutrient-dense powders are meant to be mixed into your favorite liquids or protein powders. You can check out our Maca and Chia-Flax.

 

If you have a specific health goal in mind, you can browse our products by “health goal”. That way you’ll be able to find Boosts, Quick Sticks, Collagen and Powders that can serve as an alternative to vitamins.

 

If you’d really like to try our vitamins, but having trouble swallowing pills, there are some other (albeit less convenient) options. Tablets (e.g., Magnesium) can be crushed and mixed with a cold beverage or mixed into your food. Meanwhile, soft gels (e.g. Fish Oil) can be cut with scissors and the liquid can be poured into a cold beverage or onto food. Finally, capsules (e.g. Rhodiola) can be opened up and added to food or cold beverage. Please note, we do not recommend mixing pill contents with hot liquids.

 

If you find that the taste is unpleasant, our suggestion is to mix the crushed/opened products into protein powders or a smoothie to help mask the taste! Here's a list of 10 smoothie recipes we love, in case you're curious and want to try some out.

How do I know which supplements are best for me?

We recommend that every customer begins by taking our personalized quiz. All you have to do is answer a few questions about your diet and lifestyle, and we’ll recommend vitamins and supplements for you. Click here to get started.

We also always recommend that you discuss any vitamins and supplements you're taking or plan to take with your doctor, and we suggest that you ask your doctor their professional opinion regarding your survey results and supplement choices to ensure what you are taking is best suited for your personal needs. 

Dietary restrictions

Are your products vegetarian/vegan friendly?

Most of our supplements are vegetarian/vegan but make sure to check! If you click on any of our products and scroll down the page, there is a section on the page that shows the ingredients and any dietary categories they fall under. The badges indicate if the supplement is: "V" (vegetarian), "VG" (vegan), "GF" (gluten-free), and/or "NON-GMO."

 

The products that we offer that are vegan are:

Pack Vitamins & Supplements

Bottle Vitamins & Supplements


Powders & Boosts

Where can I see if a product contains things I'm allergic to? (Allergy/Allegens)

If you click on any of our products and scroll down the product page, there is a section labeled "Does Not Contain" that lists common allergens that aren't in that particular supplement. You can also click "View Supplement Label" to see exactly what's in the product. Additionally, if you mark an allergen in the quiz, we won't recommend any items that contain that allergen.

 

All of our products are manufactured in facilities that adhere to the US Food and Drug Administration’s Good Manufacturing Practices (GMPs), which include measures to control for cross-contact of major allergens. That said, we want to be very transparent with our customers that we package our dietary supplements in a shared facility that also packages fish (salmon) and egg. 

 

*Please note that although we will not recommend items containing an allergen that you mark on your quiz, we allow customers to add any item on our site to their subscription, so it’s important to read all of our product labels.

Sourcing

Do you source your ingredients sustainably? Where do you source your products from?

Yes, we do! We source only the best ingredients from around the world so you’re taking high-quality, sustainably sourced vitamins and supplements. Our supplements are custom formulations that are sourced from sustainably farmed plants. Click here to learn more about Care/of's commitment to sustainability.

We source our ingredients from all over the world! Then we test and manufacture them in the USA. Check out our library for detailed information about our ingredients, supporting research, and more.

Packaging

How do I opt-out of my dispenser? (Dispenser free delivery)

You can choose to opt out of your vitamin dispenser right in your account on the website or app.

All you have to do is go to Your Plan > View Details on the website or under Your Plan on the app for your next order and toggle the selection for dispenser-free delivery to get your orders without the dispenser. 

 

Please Note: At this time, we are unable to provide dispenser-free delivery for orders with more than 16 pills. As a result, you will still receive a dispenser box but you won’t be charged the $1 dispenser fee as long as you have opted out in your account.

Are your packs eco-friendly?

Our compostable vitamin packs are made with plant-based film, specifically wood pulp and a fermented blend of corn, cassava root, and sugarcane. Our ensure your vitamins are protected and stay fresh and are better for the environment.

Our compostable film will break down most quickly and completely in a municipal compost facility, so if your community offers one, we recommend composting your packs that way. If you compost at home, you can also add your packs to your compost pile.

You can read more about our sustainability efforts here!

We encourage our customers to recycle all the paper components of their packaging (that includes the box!) as well as their bottles, but to leave packs to the compost or trash. 

 

Product out of stock

What do I do if an item in my subscription is out of stock?

If an item that is currently in your subscription goes out of stock, you will receive a notification with your renewal email letting you know. When an item is removed from your order due to a stockout, you will not be charged, and it will automatically be added back to your subscription once it’s back in stock.

If an item is out of stock, can I still add it to my subscription?

If a product is out of stock, you won't be able to add it to your subscription until it becomes available. So sorry about that!

However, depending on the product and demand, there may be a waitlist available. You can check the product page on our website and add your email address if there is an option to do so.

Our App

How can I start using the Care/of mobile application?

What should I do if my app is not loading properly?

We’re so sorry if our app is giving you any trouble! We have a few quick tips that should solve any problems you’re experiencing.

First, make sure you are in an area with good cellular service or connected to a reliable wifi network.

Try uninstalling and then reinstalling the app - This usually helps with most technical problems experienced through the app. Not to worry, all your data and streaks will still be saved!

If these quick fixes do not work, please reach out to help@takecareof.com - A member of our team will be happy to provide further assistance 😊

Managing Your Pack

How do I view the items in my current vitamin pack?

Head over to Your Plan where you can see items in your upcoming order under Your Plan Details or you can review the contents of your current pack by going to Orders and clicking on the order. 

Setting Reminders

How do I manage reminders in the app?

Want to receive daily intake reminders? Click the three lines in the top left corner of the app and select Settings. From there, you will be able to set your Routine Reminders so you never miss a day!

 

Didn't receive your reminder? Check Settings > Notifications > Care/of and ensure that notifications are allowed and that at least one of the options under “Alerts” is enabled. Still, having trouble? Let us know!

 

Want to stop push notifications? Go to Profile and tap the Settings icon in the upper right. Go to Notifications > Take Vitamins and remove the reminder to stop receiving notifications from us each day. You can also adjust your notification settings under Settings > Notifications > Care/of.

Rewards and Referrals

Rewards

Where do I find the marketplace and redeem rewards with my points? What rewards are available?

You can redeem your points for rewards in the Care/of app.

To access the reward marketplace, select your point total at the top of the home screen. Once you are in the marketplace, you can select the reward you would like based on how many points you have available.

You can redeem your points for great rewards such as store credit, Care/of merch, product samples, charitable donations, and more!

Store credit rewards will automatically apply when the next renewal order is processed. Product rewards, including any redeemed Care/of merch, will be shipped automatically with your next renewal order. There is a limit of one merch or product item per order.

Gift Cards

Recipient FAQs

How can I redeem my gift card?

If you are a new customer, you will enter your gift card code at checkout under Billing (Please note that we will need to collect your billing information as we are a monthly subscription).

If you are an existing user, you can enter the gift card under Your Plan and select "Redeem a Code or Credit" and then "Gift Card." It will automatically apply to your next order. The code can only be added on the website at this time. 

If you have money left over on your gift card after placing your first order, it will be automatically applied to the next order.

Our gift cards expire after five years. 

Purchaser FAQs

How can I send someone a gift card?

Great question! Head over to our Gift Card page where you can purchase a gift card.

At this time, all Care/of gift cards are digital. You do not need to create an account to send a gift card.

Gift cards will be sent via email either at the time of purchase or a date in the future, such as a holiday or birthday. If you would like to schedule the send, simply select the date you would like your card to be received and it will be sent on the morning of via email between 9 and 11 AM EST.

Your recipient will not need an account in order to redeem a gift card, so feel free to spread the gift of Care/of far and wide. 🎁 Rest assured, you can send gift cards to existing users as well to help keep their healthy routines going.

Everything Else

How do I use promo codes?

I have a renewal promo code! How do I add it to my account?

If you have a renewal promo code, you can apply it to your next order by logging into your account on the Care/of website, heading to Your Plan, and selecting "Redeem a code or credit" on the right-hand side. Promo codes can only be added on the website at this time.

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Where do I apply my promo code?

When placing your first order, there's an area for you to add your promo code right on the check-out page.

If you have a renewal promo code (which we send out by email a few times a year so keep an eye out!) you can add it to your account by heading to Your Plan on the website and then entering it under the link "Redeem a code or credit." The promo code added will automatically apply to your next renewal order. Renewal promo codes are only ever sent directly from Care/of. 

 

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Can I use more than one promo code?

Promo codes cannot be combined. So sorry about that! They are limited to one per person and most are only for first-time orders. 

 

If you have a renewal promo code (which we send out by email a few times a year so keep an eye out!) you can add it to your account by heading to Your Plan on the website then entering it under the link "Redeem a code or credit." The promo code added will automatically apply to your next renewal order. Renewal promo codes are only ever sent directly from Care/of. 

 

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Data Privacy and Security

How do I remove my credit card?

If you have canceled your subscription and would like to remove your credit card info, email our support team at hello@takecareof.com, and our agents will be happy to remove your card from our billing platform.

 

To request a full data deletion, please submit a request at https://preferences.takecareof.com/privacy (this is the easiest method), or, alternatively, send a request to data-privacy@takecareof.com. Per our Privacy notice, we're only able to process data requests through these methods.

 

Please note that if you purchased products with a PayPal account, we are unable to delete the card and you will need to contact PayPal to cancel your billing agreement.

Partnerships & Careers

Are you hiring?

Our team will post all open opportunities directly on our careers page. Our HR team reviews every applicant and consults with the hiring departments, and they'll be in touch if they're interested in starting a conversation. Don't see a position that fits you right now? Keep checking in, and be sure to follow us on LinkedIn for updates on openings.

Still stumped? Email our Care Team with any other questions or feedback you have

Get in touch