Your questions are unique. But some are frequently asked.
Need something? We're here to help. Search our FAQs for answers to anything you might be wondering.
How does Care/of work?
What is Care/of?
Care/of provides a monthly subscription of personalized vitamins. Each month, our customers receive some of the best health and wellness products right to their door, including our signature box of 30 daily vitamin packs along with a new line of powders products chosen just for them. Take our survey now to find out what science says would be best for you!
How do I get started?
Excellent question. If you’re looking for a little help figuring out what vitamins to take, we can help. All you have to do is answer a few questions about your diet and lifestyle, and we’ll recommend vitamins and supplements for you. Click here to get started.
If you already know what vitamins and supplements you’d like to take, you can browse our products here.
Once you have an idea of what you want to take, you can check out to start a monthly subscription. You can change or cancel your subscription at any time.
How many packs do I receive?
Each box comes with 30 packs, meant to be taken once a day. Powders come with the amount specified online and are meant to be taken as needed depending on your lifestyle. Once you're near the end of a month of vitamins or powders, we'll be preparing a new box to arrive before your month ends.
How does pricing work?
For vitamins, the quantities on the site reflect what's included in a daily pack, and prices on the product pages are the price per month! So for example, Vitamin D is $5 per month, and you'll take one pill per day. You'll get a box with 30 daily packs. That means your cost for Vitamin D is $5/month or about $0.16/day.
Powders work a little bit differently. Since they're not necessarily meant to be taken daily (though you're certainly welcome to do so!), the quantities reflect what's included per month. Ordering a five-pack Chill Factor, for instance, will get you you 5 sticks of Chill Factor for $5 that you can use as-needed throughout the month.
Can I just order one month?
If you would just like to purchase once to try us out, you can indefinitely pause additional orders after you've placed your order. You can resume at the future at any time!
Can I order a family pack?
Great question! We only offer one account per email address at the moment, but we're hoping to offer family packs soon. You can create packs for each member of your family under different email addresses though. The process works best if you checkout from a different browser or device.
Do I need an account to sign up?
Nope! The site actually won't allow you to create an account until you've placed an order. After you order, you'll be prompted to create an account.
I can't make an account, what should I do?
The site won't allow you to create an account until you've placed an order. Until that happens, you're welcome to take the survey (and with cookies your recommendations should save) and browse the site. After you order, you'll be prompted to create an account.
Where do you ship?
Where do you ship?
We ship to USPS-verified addresses in all fifty US states, verified addresses in US territories, and Canada!
Please note that prices on our site are in USD and shipments to Canada come Delivered Duty Paid via DHL and/or Canada Post. Additionally, we expect Canadian orders be delivered within 3-10 days of the time they are shipped, rather than our standard transit estimate provided in the "Your Order Has Shipped" email.
Do you ship internationally?
We currently only ship to the United States and Canada, but we hope to open up deliveries to more international locations in the future. Make sure to follow @careof on Instagram to learn when we start shipping to your corner of the world! 🗺
Do you ship to military addresses?
Of course! It may require a bit of a work-around since our automated shipping system isn't always used to military addresses. Email us at firstname.lastname@example.org if you have any trouble inputting yours at checkout and we'll get you set up.
Someone referred me to Care/of
I received a referral code. How do I redeem it?
Easy-peasy! Use the code you received by putting it into the promo code box at checkout, and $40 will be applied to your total.
Can I use a referral code I received in addition to a promo code I saw online?
Right now our system can only take one code at a time for new orders, so choose wisely! 🤔
My order is under $40. Can I use the remainder for future orders?
The referral code works by taking up to $40 off the total of your very first order before the shipping charge, and any amount you don’t use won’t rollover to future orders.
Manage my subscription
How do I resume my subscription?
You can always resume one of your subscription by logging in and clicking Your Name > Your Plan > Resume.
I want an order sooner than what's shown as the estimated delivery date
Feel free to have us process the order now! All you have to do is go to Your Name > Your Plan > Upcoming Deliveries. From there, scroll down to whichever subscription you'd like to have sent next and click Edit Date > Delivery ASAP. By selecting this option, you will be charged and your order will ship in ~ 5-7 business days. You will receive a shipping confirmation email when the order goes out.
How does my subscription work?
It’s super easy! We send you a box of monthly vitamins every thirty days. You can edit your subscriptions or future packs any time, and we always remind you a couple days before any renewal order processes.
When will I receive my box each month?
Renewals are set to be delivered every 30 days starting from your first delivery.
How can I delay my next delivery?
It's easy! In your account you have the options to delay your next delivery by a week, two weeks, or a month. You can find this by signing in and clicking into Your Plan while logged into our app or our site, and then clicking the "Edit Date" button and "Delay" on whichever subscription you'd like to delay.
If you have an order that just processed or is in transit, any changes you make will be applied to your next, unprocessed order.
Can I just order one month's worth and not be subscribed?
At the moment there isn't an option to place a single order. The best solution would be to place your order and then pausing your subscription. That way you won't receive future shipments or charges after the first order, which will remain active if you pause your subscription any time after you first checkout. If you want to reactivate your account in the future you can just email us!
Can I change the email address on my account?
Yes you can! Just not on the website. Email us at email@example.com and we'll take care of that for you!
I forgot my password!
No problem! Just go to www.takecareof.com and click the 👤icon in the top right corner. If you forgot your password, type in your email address and click "forgot password". Then you'll be emailed a link to reset your password!
Can I have my nickname printed on the packs instead of my first name?
Definitely. You can have any name you want printed on your pack. When you take the quiz and we ask for your name, you can put whatever you like.
Can I add things to my plan that aren't recommended to me?
Absolutely. You're always in control of your plan. Feel free to browse all of our products and add whatever you like!
Can I change the items in my pack for my next order?
Definitely. Just sign in to your account and change whatever you'd like. You'll get a reminder email a few days before your renewal order finalizes giving you 2 days to make changes.
Can I edit answers to the quiz that I’ve given previously?
You can! Click any question listed in your Profile to edit the answer. If your recommendations change based on any changed answers, they’ll be automatically updated under the "Recommended for You" section.
Is there a way to retake the entire quiz?
Yep! Click the Retake the quiz button on your Profile. You’ll be guided through the original quiz again and new recommendations will appear when you’re all done.
How do I add a goal to my profile?
Click Retake the quiz on your Profile and select any additional goals you might have from the last time you took the quiz in the Goals section. Once you complete the quiz, that goal will be added to your Profile.
Will getting new recommendations change what’s in my next order?
Nope! When you receive new recommendations, they’ll be listed on the left of your Profile and you can add products from that screen. If you don’t add them, they won’t show up in the mail.
How do I add new recommendations to my pack?
Easy! On the recommendations screen for the product you like, just click Add. Presto!
I started retaking the quiz and exited out. How do I continue from where I left off?
Right now you do have to get fully through the quiz for it to save, so if you closed out you’ll have to start again from scratch.
Can I update my shipping address?
Yes you can! Log in to your account and you can change your address for future orders under the "billing" tab. If an order has already processed, this change will affect your next order.
My billing and shipping addresses are different, is that okay?
Totally fine! We actually don't need your billing address to verify your payment info :)
How long will it take for my order to arrive?
First-time orders ship from our fulfillment center in Brooklyn, usually within 5-8 days from the date they're placed, if not sooner! Renewal orders are always prioritized in a way so that they arrive 30 days after the previous delivery, unless you have edited the future delivery date. Once your order has been given to the carrier, you'll receive tracking information. Tracking should then update within 48 hours after being shipped with an estimated delivery date for the order!
Can I expedite my shipping?
We unfortunately don't offer expedited shipping at this time :/ But we hope to in the future!
How much does shipping cost?
Shipping is free for orders $20 and up, and $8 for orders under $20. This excludes first-time orders where a referral code is used - these orders include an $8 shipping charge no matter what the order value is.
When will I be billed?
You can always see your next billing date by going to Your Plan and selecting the subscription you'd like to see the billing date for. You should see the next charge date there!
A few days before your next month is due to ship, you will get a heads up email that your pack is shipping soon. At that point you will have two more days to make further changes. Then your card will be charged and your order will ship a couple days later!
Will I be billed on the same day each month?
Because our subscription is based on a 30-day renewal cycle, your payment will be charged every 30 days. Each month you'll get an email 2 days before your next order will be finalized and charged, so you won't be charged without a heads-up!
How do I update my billing information?
Easy-peasy! Just head to the Shipping & Payment page in your account and the card you enter will become the one we have on file for your future orders.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover!
Can I track my order?
When your upcoming order is in transit, you can check the delivery status by going to My Plan > Order History > Tracking. If an order is processing, it will update with tracking information as soon as the carrier scans the order into their sorting facility. We'll also email you when that happens – handy!
(FYI, first time orders should receive tracking within 7 days of the order date, while renewals should have the deets in about 5.)
My tracking hasn't updated, what's happening?
So sorry about this! Carriers and tracking can be tricky sometimes. Tracking information often takes up to 72 hours to update once an order has been shipped. If you notice that your tracking hasn't updated for over 72 hours, reach out to us at firstname.lastname@example.org and we can take a look!
What's the status of my order?
You can check the status of your order by going to Your Plan > Order History and clicking into the order you're wondering about.
My order status is "delivered" but I never received it. What happened?
Uh oh! Sounds like your order encountered some kind of shipping issue. There are some cases when orders take a day or two longer than planned to arrive, or are marked delivered but don’t show up until the next day. Carrier issues can be tricky, so if the order still hasn't arrived two days after it was estimated to be or actually marked delivered, please email us at email@example.com so we can help you out!
I'm having an issue checking out.
So sorry about that! This can happen for a variety of reasons, and the best thing to try first is checking out from a different browser or device. If you’re still having trouble, shoot us an email at firstname.lastname@example.org with details about what exactly is happening and we’ll help troubleshoot!
Cancels & Returns
How can I cancel an order?
We're not able to edit orders once they've been placed, and unfortunately that means we're also unable to cancel them.
If an order appears in your Order History, there's no way for us to edit or cancel it. This is because we have to rigorously plan the packing of our orders to ensure we're hitting our stringent quality standards as well as making sure the level of personalization that goes into each and every Care/of order is as streamlined as possible so customers receive orders as quickly as possible.
How can I cancel my subscription?
We'll be sad to see you go! You cancel any time on our mobile or desktop site by logging in, going to Your Plan, and Account Settings. Requesting to pause your subscription indefinitely will fully cancel it, so you won't be billed for any future orders unless you reactivate manually in the future. Any already-processed orders will still ship, so if you see it in your Order History it will come to your door. Once you pause the subscription, you can confirm its status by visiting the Upcoming Orders page. And don't worry – since we make cancelling anytime so easy, there's no need to email us.
What is your return policy?
We stand by our product and if you don't completely love it, let us know within 30 days of your first delivery and we'll give you a full refund, no questions asked. If you have issues with subsequent orders, simply contact the Care Team at email@example.com, tell us what happened, and we'll do everything we can to ensure you're taken care of.
General product questions
Does Care/of develop its own vitamins, supplements, and powders?
Yes! Our supply chain team includes several vitamin industry veterans, who have worked for years to develop formulations that are effective and safe, sourcing ingredients from the parts of the world where there are cultivated best. Learn more about our product development practices here.
How do I know which supplements are best for me?
Take the survey to find out what supplements we recommend for you.
Is it safe to take all of your supplements together? Are there interactions?
All of the products we have on our website are safe to be taken together, they don't negatively interact with each other. That being said, everyone's body is unique and responds differently to supplements and powders! We would definitely recommend speaking with your doctor about interactions if you are taking any prescription medications.
How will I know what each of the pills are in my pack?
Each order includes a booklet that identifies each supplement with images and nutrition facts, and powders are labeled directly on each container.
You can also find what's in your pack by clicking Your Plan Plan > Vitamins and Quick Sticks!
Where can I find supplement facts about the pills and powders that come with my plan?
Each order includes supplement cards that identify each supplement with images and provides nutrition facts for each one. You can find the cards in the back pocket of your box. You can also find them at the bottom of an individual product's page by clicking "View Supplement Facts"!
When should I take my vitamins? Should I take them with food?
You can take all of your supplements at once, whenever is most convenient for you! We recommend taking them at the same time everyday to develop a consistent routine, usually in the morning with with food and water at breakfast. Our vitamins are even fermented for optimal absorption!
Are your products vegetarian/vegan friendly?
Most of our supplements are vegetarian/vegan but make sure to check! If you click on any of our products and scroll down the page, there is a section on the page that shows the ingredients and any dietary categories it falls under. The badges indicate if the supplement is: "V" (vegetarian), "VG" (vegan), "GF" (gluten free), "NON-GMO", "F" (fermented).
Do you have vegetarian/vegan options for omegas?
Yes we do! We were super excited to launch our Veggie Omega that is vegan-friendly!
Where can I see if a product contains things I'm allergic to?
If you click on any of our products and scroll down the product page, there is a section labeled "Does Not Contain" that lists common allergens that aren't in that particular supplement. You can also click "View Supplement Label" to see exactly what's in the product. Additionally, if you mark an allergen in the quiz, we won't recommend any items that contain that allergen (though it's important to check the labels for anything you add to your cart on your own!).
Where do you source your products from?
We source our ingredients from all over the world! Then we test and manufacture them in the USA. Check out our library for detailed information about our ingredients, supporting research, and more.
Do you source your ingredients sustainably?
Yes we do. We source only the best ingredients from around the world so you’re taking high-quality, sustainably-sourced vitamins and supplements. Our supplements are custom formulations that are sourced from sustainably farmed plants. We use clean production processes, while other companies may use harsh solvents like nail polish remover to prepare herbal supplements, whereas we use water.
Are your packs eco-friendly?
As of April 2019, our vitamin packs are made with plant-based film, specifically wood pulp and a fermented blend of corn, cassava root, and sugarcane. Our new vitamin pack films meet the same safety standards as our previous packs, which ensure your vitamins are protected and stay fresh — and are better for the environment.
You can read more about our sustainability efforts here: https://takecareof.com/p/eco
Packs are compostable will mention so on the bottom of the front of them. Packs produced during and before April 2019 should be disposed of through the regular waste.
We encourage our customers to recycle all the paper components of the packaging (that includes the box!), but to leave packs to the compost or the trash.
Is your product packaged in a GMP certified facility?
We use custom formulations of ingredients from responsible sources around the globe, and the vitamins are then manufactured and tested at a number of GMP and NSF certified facilities in the US.
How can I start using the Care/of mobile application?
Do I need an account to use the mobile application?
You don't! First-time Care/of users can get recommendations and checkout right in the app.
Do I need to order vitamins from Care/of in order to use the mobile application?
Yes, the mobile application enhances the Care/of subscription by allowing you to view the products in your current daily vitamin pack and work toward health goals related to those products.
Where can I download the application?
You can find us on the Apple App Store. We’re “Care/of Vitamins.” You can also try the direct link here.
What about me? I’m using an Android phone.
We don’t have an Android application just yet, but hope to in the future!
Managing Your Pack
How do I view the items in my current vitamin pack?
The “Pack” tab at the bottom of the screen allows you to view the products in your current vitamin pack and the health benefits each one can provide.
How do I add new items to my plan?
Go to Your Plan > Upcoming Orders and choose to browse products, or go straight to our product catalog while signed into your account to add items.
How do I remove items from my plan?
Go to Your Plan, click the subscription you'd like to remove items from, and edit away!
How do I change the quantity for an item in my current vitamin pack?
Go to My Plan and select the subscription you'd like to edit. From there you'll be able to change the quantities of what's in your plan!
Managing Your Delivery
Where is my order?
When your upcoming order is in transit, you can check the delivery status by going to Plan > Order History > Tracking. If an order is processing, it will update with tracking information as soon as the carrier scans the order into their sorting facility.
(FYI, first time orders should receive tracking within 7 business days of the order date, while renewals should have the deets in about 5.)
How can I delay my order?
Go to My Plan, tap “Delay Delivery”, choose how long you'd like to delay for, and let us know why you’re delaying your upcoming order.
When will my next order be delivered?
If you go to Your Plan, you can see the estimated delivery date of your next order on each of your subscriptions! You can even click in to see when you'll be billed.
What’s a streak and how do I get one?
You’re on a streak when you take your daily vitamins multiple days in a row. Each consecutive day that you take your vitamins will add to your streak. Keep going until you reach the end of the path to earn some Carrots!
How can I see my current streak?
The progress path on the main screen will show the number of consecutive days you’ve taken your vitamins since advancing to the next level.
What happens when I reach the end of the progress path?
After taking your vitamins enough days in a row, you’ll earn Carrots! Keep going to work toward your health goals and earn even better rewards!
How can I see the total number of packs I’ve taken since I started using the app?
The Scoreboard in the upper right corner shows the total number of vitamin packs you’ve taken.
How do I set a reminder to take my vitamins?
Go to Profile and tap the Settings icon. Go to Notifications > Take Vitamins and choose the time of day you’d like to receive your reminder.
Can I set more than one reminder per day?
No. Currently, it’s only possible to set one reminder per day.
Help! I set a reminder but didn’t receive it today!
Check iOS Settings > Notifications > Care/of and ensure that notifications are allowed and that at least one of the options under “Alerts” is enabled. Still having trouble? Let us know!
Why am I receiving my reminder at the wrong time?
When you set a reminder, we’ll send you a notification at the time you set in the timezone set on your phone at that time. If you’re traveling or move to a new timezone, you’ll need to update the reminder.
How do I stop receiving push notifications?
Go to Profile and tap the Settings icon in the upper right. Go to Notifications > Take Vitamins and remove the reminder to stop receiving notifications from us each day. You can also adjust your notification settings under iOS Settings > Notifications > Care/of.
What are Carrots?
Carrots are a currency you can use to redeem rewards by using the Care/of app or through referring friends.
How do I earn Carrots?
You’ll earn Carrots by taking your vitamins each day and building streaks, or by referring friends to Care/of using your unique referral code.
How many Carrots do I have?
You’ll see your Carrot balance on the app home screen’s Scoreboard, and you’ll also see the balance reflected at the top of the screen when viewing the list of rewards.
What rewards can I get with my Carrots?
You can see a full list of rewards you can earn by tapping the Scoreboard on the home screen.
How can I see the rewards I’ve gotten in the past?
Tap the Scoreboard on the home screen and then tap the clock icon at the top of the screen. This will show you a list of the rewards you’ve earned and whether or not they’ve been fulfilled.
How do I redeem my rewards?
Each type of reward works a little differently.
One free pack & Store credit. You’ll automatically receive store credit when your next order is renewed.
Free vitamin sample. When you select this reward, you'll be prompted to select the supplement you'd like included in your next order set to process. Carrots will only be taken out of your account when you select a supplement and confirm you'd like to spend Carrots on it, so it's safe to browse before you choose.
Free Quick Sticks. When you select this reward, you'll be prompted to select the Quick Sticks you'd like included in your next order set to process. Carrots will only be taken out of your account when you select a pack of Quick Sticks and confirm you'd like to spend Carrots on them, so it's safe to browse before you choose.
Gift cards. You’ll receive a link to a quick web experience that lets you personalize the gift for your friend.
Prenatal Donation. We'll donate a one month supply of prenatal vitamins to a mother in need through GOOD+ Foundation.
C/o Swag: You’ll receive the merch of your choice in the mail. When these rewards are available, clicking Redeem will provide further instructions.
How can I send someone a Care/of gift card?
We love that you want to send a Care/of gift card to someone you love! Right now, we currently do not offer gift cards as we're going back to the drawing board with the hopes of launching a new and improved gifting experience some time next year.
How can I redeem a gift card that was previously sent to me?
Welcome to Care/of - we're so happy that someone has sent you a gift card. We're in the process of revamping our gift card experience, but if you had been previously sent a gift card you can redeem it by following these steps:
1. Go to https://takecareof.com/login
2. Login with the email your gift card was sent to and the password provided in the gift card email
3. Click "Shop > Take the Quiz" to get vitamin recommendations or click "Shop > Build a Pack > See All" to manually add products to Your Plan
4. When you're happy with the pack you've assembled, type takecareof.com/cart into the same browser window and tab you have (we know – it's a little funky!)
5. Confirm that the cart looks good to you. You should see the price on the right discounted by the amount of your gift card. Any unused funds will rollover for future purchases. If your purchase exceeds the gift card amount, you'll be charged the difference
6. Click Checkout
7. The next screen will look funny but all you need to do is enter your shipping information and credit card and then click the complete purchase button
8. You should receive an order confirmation email shortly after!
How do I use promo codes?
Where do I apply my promo code?
When placing your first order, there's a area for you to apply your promo code right on the check-out page!
Can I use more than one promo code?
Sadly no, promo codes are limited to one per person and are only for first-time orders. If you're a returning customer look out for the games and activities in your boxes for future discounts, or use our Carrot Market!
Partnerships & Careers
We'd love to chat! Shoot us an email at firstname.lastname@example.org and we'll get in touch!
Want to collaborate with us?
Awesome! We love making new friends :) Shoot us an email at email@example.com and we'll get in touch!
Like what we do on social media?
Don't forget to follow us! @careof :)
Are you hiring?
Yes! We're a new, growing company, and this growth comes with a lot of opportunity for finding great talent.
You can find our open opportunities on our Jobs Page. Our HR team reviews every applicant and consults with the hiring departments, and they'll be in touch if they're interested in starting a conversation. Don't see a position that fits you right now? Keep checking in, and be sure to follow us on LinkedIn for updates on openings.
Rewards and Referrals
How can I earn rewards with Care/of?
There’s a couple of ways to earn rewards, which include discounts, swag, and more. Our iOS app is a fun way to earn rewards and track your daily vitamin intake, and you can earn rewards on our site and in the app as well by referring new customers to Care/of.
What are Carrots?
You know carrots. They’re orange, they’re nutritious, and they taste great. That’s why we chose to name our reward points “Carrots”! When you earn them in our iOS app or by referring someone to Care/of, Carrots will be added to your account, and they can then be traded for a lot of great rewards.
Where can I find my rewards?
Log in to our site (takecareof.com) and click “My Rewards.” There you can find out more about Carrots, send your referral code to friends, redeem Carrots in the Market, and see your rewards history.
How can I redeem Carrots for rewards?
You can do this in two places! The first in our iOS app by selecting the Scoreboard in the top right corner of the homescreen. The second is from your account on our website. Go to “Rewards” and then “Market” to see your balance and all of the different options available.
Can I redeem Carrots earned in the app on the website and vice-versa?
You can! If you have both the Care/of iOS app and refer friends to Care/of, all of those rewards will contribute to your overall Carrots balance for your use on either platform.
When will you offer merch?
Soon! Our sweatshirt, zipper pouch, and water bottle are being planned for now, and we’ll announce it as soon as they’re available.
Do you have a referral program?
Yes we do! You can log in to your account at takecareof.com to find a link made just for you that you can share with friends, or by visiting your Rewards page in our app. The person you’re referring will be taken to a special page where they can see your unique referral code, and when they use it at checkout they’ll receive $40 off their first month of daily vitamin packs (not including shipping and handling). When a friend uses your code to a make a purchase, you’ll receive 8000 Carrots. An email will be sent to you when they checkout with confirmation.
How do I find my referral code?
Log in to our site, click your name, Rewards, and navigate to the Invite friends tab. Or you can click here!
How many people can use my referral code?
You can share your referral code with five people. We encourage you to choose your five most devoted friends, tolerable coworkers, or outstanding family members.
My friend ordered from Care/of and forgot to use my referral code. Can I still earn credit for their referral?
Let’s see what we can do! Shoot us an email to firstname.lastname@example.org and our Care Team will be happy to help.
How can I access my referral link in the Care/of app?
Super easy! To access your referral code, open our app and go to the Carrot Market by clicking your Carrot balance on the home screen. You'll see a "Invite friends and earn Carrots" button where you can view and send out your referral code. Niiiifty!