Your questions are unique. But some are frequently asked.

Need something? We're here to help. Search our FAQs for answers to anything you might be wondering.

The Basics

How does Care/of work?

What is Care/of?

Care/of provides a monthly subscription of personalized vitamins. Each month, our customers receive 30 packs with daily vitamins chosen just for them. Take our survey now to find out what we think would be best for you!

How do I get started?

Excellent question. If you’re looking for a little help figuring out what vitamins to take, we can help. All you have to do is answer a few questions about your diet and lifestyle, and we’ll recommend vitamins and supplements for you. Click here to get started.

If you already know what vitamins and supplements you’d like to take, you can browse our products here.

Once you have an idea of what you want to take, you can check out to start a monthly subscription. You can change or cancel your subscription at any time.   

How many packs do I receive?

Each box comes with 30 packs, meant to be taken once a day. When you’re nearing the end of your packs, your next order should be on its way.

How does pricing work?

The quantities on the site reflect what's included in a daily pack, and prices on the product pages are the price per month! So for example, Vitamin D is $5 per month, and you'll take one pill per day. You'll get a box with 30 daily packs. That means your cost for Vitamin D is $5/month or about $0.16/day. Feel free to email us at hello@takecareof.com with any pricing questions!

Can I just order one month?

If you would just like to purchase once to try us out, you can email us after you've placed your order, and we will pause your subscription. Then you can email us at any time when you want to continue!

Can I order a family pack?

Great question! We only offer one account per email address at the moment, but we're hoping to offer family packs soon. You can create packs for each member of your family under different email addresses though. The process works best if you checkout from a different browser or device. If you need help just let us know at hello@takecareof.com.

Signing up

Do I need an account to sign up?

Nope! The site actually won't allow you to create an account until you've placed an order. After you order, you'll be prompted to create an account.

I can't make an account, what should I do?

The site won't allow you to create an account until you've placed an order. Until that happens, you're welcome to take the survey (and with cookies your recommendations should save) and browse the site. After you order, you'll be prompted to create an account.

Can I change my answer to a survey question?

Yes you can. We are actually working on making it easier to re-do the survey (right now, our site is a bit too good at remembering you), but an easy workaround is to do the questions over on a different device, in a different type of browser, or in an incognito window. Then you can adjust the items in your pack accordingly based on the new results.

Where do you ship?

Where do you ship?

We ship to all fifty US states!

Do you ship internationally?

We don't yet ship internationally, but we hope to soon! Email us at hello@takecareof.com and let us know what country you live in, and we'll tag you to be alerted once we ship to your corner of the world! 🗺

Do you ship to military addresses?

Of course! It may require a bit of a work-around since our automated shipping system isn't always used to military addresses. Email us at hello@takecareof.com if you have any trouble inputting yours at checkout and we'll get you set up.

My Subscription

Manage my subscription

How does my subscription work?

It’s super easy! We send you a new box of monthly vitamins every thirty days. You can edit your subscription or future packs any time, and we always remind you a couple days before any renewal order processes.

When will I receive my box each month?

Renewals are set to be delivered every 30 days starting from your first delivery.

Can I delay my next ship date?

Yes. In your account you have the options to delay your next delivery by a week, two weeks, or a month. You can email us at hello@takecareof.com if you need your next order delivered on a particular date, and we will set that up for you.

Can I just order one month's worth and not be subscribed?

At the moment there isn't an option to place a single order. The best solution would be to place your order then shoot us an email saying you'd like to pause your account after your first order. That way you won't receive future shipments or charges. If you want to reactivate your account in the future you can just email us!

Can I change the frequency of my orders?

At the moment we only offer the monthly shipping option, but we're hoping to offer more options in the future! In your account you have the ability to delay your next order by a week, two weeks, or a month. If you need your next order sent sooner than its scheduled date, just shoot us an email at hello@takecareof.com and we can help you out!

Can I order multiple months at once?

Yes you can! Go ahead and place the first order and then shoot us an email at hello@takecareof.com letting us know how many duplicate orders you'd like and we'll help you out.

Account Information

Can I change the email address on my account?

Yes you can! Just not on the website. Email us at hello@takecareof.com and we'll take care of that for you!

I forgot my password!

No problem! Just go to www.takecareof.com and click "sign in" on the top right corner. If you forgot your password, type in your email address and click "forgot password". Then you'll be emailed a link to reset your password! If you forgot which email address you signed up with, just shoot us an email at hello@takecareof.com and we'll help you out!

Can I have my nickname printed on the packs instead of my first name?

Definitely. You can have any name you want printed on your pack. When you take the quiz and we ask for your name, you can put whatever you like.

My Pack

Can I add things to my pack that aren't recommended to me?

Absolutely. You're always in control of your pack. Feel free to browse all of our products and add whatever you like!

Can I change the items in my pack for my next order?

Definitely. Just sign in to your account and change whatever you'd like. You'll get a reminder email a few days before your renewal order finalizes giving you 2 days to make changes.

How do I edit my pack?

Simple! Just go to the My Pack screen and click the ✖️  to remove an option or click the “Browse Products” button to find new supplements to add in. You can also add products from the products page!

Addresses

Can I update my shipping address?

Yes you can! Log in to your account and you can change your address for future orders under the "billing" tab. If an order has already processed, this change will affect your next order.

My billing and shipping addresses are different, is that okay?

Totally fine! We actually don't need your billing address to verify your payment info :)

Shipping details

How long will it take for my order to arrive?

Orders ship from our warehouse in Brooklyn, usually within 5-8 days from the date they're placed, if not sooner! Once your order has been given to the carrier, you'll receive tracking information. Tracking should then update within 48 hours after being shipped with an estimated delivery date for the order!

Can I expedite my shipping?

Unfortunately we don't offer expedited shipping at this time :/ But we hope to in the future!

How much does shipping cost?

Shipping is free for orders $20 and up, and $8 for orders under $20. This excludes first-time orders where a referral code is used - there orders include an $8 shipping charge no matter what the order value is. 

Billing

When will I be billed?

A few days before your next month is due to ship, you will get a heads up email that your pack is shipping soon. At that point you will have two more days to make further changes. Then your card will be charged and your order will ship a couple days later!

Will I be billed on the same day each month?

Because our subscription is based on a 30-day renewal cycle, your payment will be charged every 30 days. Each month you'll get an email 2 days before your next order will be finalized and charged, so you won't be charged without a heads-up!

How do I update my billing information?

Easy-peasy! Just head to the Billing tab in your account and the card you enter will become the one we have on file for your future orders.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. And we encourage emailing us pics of your pets.

Tracking

Can I track my order?

Yes! Once your order ships we will send you an email with your tracking number.

My tracking hasn't updated, what's happening?

So sorry about this! Carriers and tracking can be tricky sometimes. Tracking information often takes up to 48 hours to update once an order has been shipped. If you notice that your tracking hasn't updated for over 48 hours, reach out to us at hello@takecareof.com and we can take a look!

What's the status of my order?

You'll get an email a few days before your next order finalizes! At that point you'll have two days to make any changes you want before your card is charged and the order ships. Once your order ships you'll get an email with tracking information! If you have a specific question, or something seems weird, just shoot us an email and we'll be happy to help you out!

My order status is "delivered" but I never received it. What happened?

Uh oh! Sounds like your order encountered some kind of shipping issue. There are some cases when orders take a day or two longer than planned to arrive, or are marked delivered but don’t show up until the next day. Carrier issues can be tricky, so if the order still hasn't arrived two days after it was estimated to be or actually marked delivered, please email us at hello@takecareof.com so we can help you out!

Website issues

I'm having an issue checking out.

So sorry about that! This can happen for a variety of reasons, and the best thing to try first is checking out from a different browser or device. If you’re still having trouble, shoot us an email at hello@takecareof.com with details about what exactly is happening and we’ll help troubleshoot!

Cancels & Returns

How can I cancel an order?

You can email us at hello@takecareof.com and we'll help you out.

How can I cancel my subscription?

We'll be sad to see you go! You cancel any time by shooting us a quick email to help@takecareof.com. Be sure to email from your account email address or include it in the message along with feedback about why you're canceling so that we can take care of everything for you! 

What is your return policy?

We want you to be happy with your packs! If you are not for any reason, orders may be returned within 30 days of receiving them for a full refund (even if you've already taken a bunch of the packs).

Our Products

General product questions

Does Care/Of develop its own vitamins and supplements?

Yes! Our supply chain team includes several vitamin industry veterans, who have worked for years to develop formulations that are effective and safe, sourcing ingredients from the parts of the world where there are cultivated best. Learn more about our product development practices here.

How do I know which supplements are best for me?

Take the survey to find out what supplements we recommend for you.

Is it safe to take all of your supplements together? Are there interactions?

All of the supplements we have on our website are safe to be taken together, they don't negatively interact with each other. That being said, everyone's body is unique and responds differently to supplements! We would definitely recommend speaking with your doctor about interactions if you are taking any prescription medications.

How will I know what each of the pills are in my pack?

Each order includes supplement cards that identify each supplement with images and provide nutrition facts for each one. You can find the cards in the back pocket of your box.

You can also find what's in your pack by clicking My Pack in your account!

Where can I find supplement facts about the pills in my pack?

Each order includes supplement cards that identify each supplement with images and provides nutrition facts for each one. You can find the cards in the back pocket of your box. You can also find them at the bottom of an individual product's page by clicking "View Supplement Facts"!

When should I take my vitamins? Should I take them with food?

You can take all of your supplements at once, whenever is most convenient for you! We recommend taking them at the same time everyday to develop a consistent routine. Unlike other vitamins that don't absorb well unless taken on a full stomach or spread out throughout the day, ours are fermented for optimal absorption so they can actually be taken just with water on an empty stomach if you like. But everyone is different, so if taking your vitamins with food feels better for your body you can do that too.

Dietary restrictions

Are your products vegetarian/vegan friendly?

Most of our supplements are vegetarian/vegan but make sure to check! If you click on any of our products and scroll down the page, there is a section on the page that shows the ingredients and any dietary categories it falls under. The badges indicate if the supplement is: "V" (vegetarian), "VG" (vegan), "GF" (gluten free), "NON-GMO", "F" (fermented).

Do you have vegetarian/vegan options for omegas?

Yes we do! We were super excited to launch our Veggie Omega earlier this year. It's vegan-friendly!

Where can I see if a supplement contains things I'm allergic to?

If you click on any of our products and scroll down the product page, there is a section called "Does Not Contain" that lists common allergens that aren't in that particular supplement. You can also click "View Supplement Label" to see exactly what's in the product. Also feel free to email us at hello@takecareof.com and we'd be happy to help you avoid anything you might be allergic to.

Sourcing

Where do you source your products from?

We source our ingredients from all over the world! Then we test and package them in the USA. Check out our library for detailed information about our ingredients, supporting research, and more.

Do you source your ingredients sustainably?

Yes we do. We source only the best ingredients from around the world so you’re taking high-quality, sustainably-sourced vitamins and supplements. Our supplements are custom formulations that are sourced from sustainably farmed plants. We use clean production processes, while other companies may use harsh solvents like nail polish remover to prepare herbal supplements, whereas we use water. Email us at hello@takecareof.com and we'll answer any questions about specific products you may have.

Packaging

Are your packs recyclable? Do you offer packaging alternatives?

We encourage our customers to recycle all the paper components of the packaging (that includes the box!). However, when it comes to our pouches, our top goal right now is to ensure the products are safely secured in a way that is FDA compliant, and unfortunately they aren't yet recyclable. We're working hard on a sustainable solution for the future! If you have other ideas for how we can improve, please let us know by emailing hello@takecareof.com

 

Is your product packaged in a GMP certified facility?

We use custom formulations of ingredients from responsible sources around the globe, and the vitamins are then manufactured and tested at a number of GMP and NSF certified facilities in the US.

Our App

How can I start using the Care/of mobile application?

Do I need an account to use the mobile application?

Yes, you’ll need to sign up on https://takecareof.com to begin using the app.

Do I need to order vitamins from Care/of in order to use the mobile application?

Yes, the mobile application enhances the Care/of subscription by allowing you to view the products in your current daily vitamin pack and work toward health goals related to those products.

Where can I download the application?

You can find us on the Apple App Store. We’re “Care/of Vitamins.” You can also try the direct link here.

What about me? I’m using an Android phone.

We don’t have an Android application just yet, but let us know if you’d like to see one!

Managing Your Pack

How do I view the items in my current vitamin pack?

The “Pack” tab at the bottom of the screen allows you to view the products in your current vitamin pack and the health benefits each one can provide.

How do I add new items to my current vitamin pack?

Go to Pack > Next Delivery and tap the “Browse Products” button at the button of the screen to view our Product Catalog. From here, you can add or remove any item we have in-stock.

How do I remove items from my current vitamin pack?

Go to Pack > Next Delivery and swipe left on the item you wish to remove.

How do I change the quantity for an item in my current vitamin pack?

Go to Pack > Next Delivery and tap the + and - icons to increment and decrement the pill counts for items in your pack.

Managing Your Delivery

How can I receive push notifications when my order has been delivered?

Go to Profile and tap the Settings icon in the upper right. Go to Notifications and enable “My Order” to receive notifications when your order ships.

How can I receive push notifications when my order ships?

Go to Profile and tap the Settings icon in the upper right. Go to Notifications and enable “My Order” to receive notifications when your order ships.

Where is my order?

When your upcoming order is in-transit, you can check the delivery status by going to Pack > Next Delivery and tapping “Estimated Delivery”. You’ll see a link to your tracking information displayed at the bottom. Tap it to see more details about the delivery status.

How can I delay my order?

Go to Pack > Next Delivery, tap “Estimated Delivery”, and tap “Edit” to let us know why you’re delaying your upcoming order.

When will my next order be delivered?

Go to Pack > Next Delivery to see the Estimated Delivery date for your upcoming order.

Building Streaks

What’s a streak and how do I get one?

You’re on a streak when you take your daily vitamins multiple days in a row. Each consecutive day that you take your vitamins will add to your streak. Keep going until you reach the end of the path to earn a reward!

How can I see my current streak?

The progress path on the main screen will show the number of consecutive days you’ve taken your vitamins since advancing to the next level.

What happens when I reach the end of the progress path?

After taking your vitamins enough days in a row, you’ll earn a reward and advance to the next level! Keep going to work toward your health goals and earn even better rewards!

How can I see the total number of packs I’ve taken since I started using the app?

The scoreboard in the upper right corner shows the total number of vitamin packs you’ve taken. For more information about your vitamins, like clinical research and how they work in your body over time, tap one of the blue icons (these show different aspects of your health) throughout the app.

Setting Reminders

How do I set a reminder to take my vitamins?

Go to Profile and tap the Settings icon in the upper right. Go to Notifications > Take Vitamins and choose the time of day you’d like to receive your reminder.

Can I set more than one reminder per day?

No. Currently, it’s only possible to set one reminder per day.

Help! I set a reminder but didn’t receive it today!

Check iOS Settings > Notifications > Care/of and ensure that notifications are allowed and that at least one of the options under “Alerts” is enabled. Still having trouble? Let us know!

Why am I receiving my reminder at the wrong time?

When you set a reminder, we’ll send you a notification at the time you set in the timezone set on your phone at that time. If you’re traveling or move to a new timezone, you’ll need to update the reminder.

How do I stop receiving push notifications?

Go to Profile and tap the Settings icon in the upper right. Go to Notifications > Take Vitamins and remove the reminder to stop receiving notifications from us each day. You can also adjust your notification settings under iOS Settings > Notifications > Care/of.

Earning Rewards

I'm not seeing Carrots yet. How do I move on from the old rewards system?

If you're on Care/of Version 2.0, you'll start to see Carrots soon! You'll be moved to the new system as soon as your complete your current streaks, or your streak breaks. 

What are Carrots?

Carrots are a currency you can use to redeem rewards by using the Care/of app.

How do I earn Carrots?

You’ll earn Carrots by taking your vitamins each day and building streaks.

How many Carrots do I have?

You’ll see your Carrot balance on the home screen’s Scoreboard, and you’ll also see the balance reflected at the top of the screen when viewing the list of rewards.

What rewards can I get with my Carrots?

You can see a full list of rewards you can earn by tapping the Scoreboard on the home screen.

How can I see the rewards I’ve gotten in the past?

Tap the Scoreboard on the home screen and then tap “Your Balance” at the top of the screen. This will show you a list of the rewards you’ve earned and whether or not they’ve been fulfilled.

Apple Health

How do I enable the Care/of app’s integration with Apple Health?

After taking vitamins, you’ll be prompted to enable the integration with Apple Health. You’ll be prompted to select each of the data types you’d like to track. Tap “Turn All Categories On” to enable nutrition tracking for every nutrient. 

You can also enable the integration by going to Profile, tapping the Settings icon in the upper right corner, and going to Apple Health > Nutrition Logging.

What can I track using the Care/of app with Apple Health?

Using the Care/of app as a companion to Apple Health allows you to ensure you’re getting key nutrients each day. You can track any nutrient present in our products and trackable in Apple Health.

What is Apple Health?

Apple Health is an iOS app that helps you track your health goals in one, convenient location.

Reaching Milestones

What are milestones?

Milestones provide fun and informative details about how the products in your Care/of pack work in your body. Read each card to learn more about the research studies related to your products!

How do I reach new milestones?

Each day you take your pack is a day that you’re working toward each of your health goals. Based on the studies supporting each product, there are milestones to be reached as early as 3 days into your pack!

What do I earn by reaching new milestones?

You won’t earn anything specific by reaching new milestones, except for information about what supplements you're taking.

Everything Else

How can I give Care/of as a gift?

How do I gift store credit?

What a thoughtful friend you are! To purchase store credit for a friend, just click this link and follow the instructions. This will allow you to purchase a digital or physical gift card for your friend, and they can place their order and create an account using the credit you provided. You can even customize the quotes on the packs in their first box. 

How do I gift a pre-made box?

What a great idea! To send a pre-made box to a friend, you'll need to create pack for them using their name and shipping information. Once you've placed the order, you can create an account for them so you can manage their gift subscription!

How do I gift a subscription?

We can tell you're really caring! To fund a subscription for a friend, you can create an account with their email address and link your payment info to their account. Then they can create their packs and place their first order!

How do I use promo codes?

Where do I apply my promo code?

When placing your first order, there's a area for you to apply your promo code right on the check-out page!

Can I use more than one promo code?

Sadly no, promo codes are limited to one per person and are only for first-time orders. If you're a returning customer look out for the games and activities in your boxes for future discounts!

Partnerships & Careers

Press inquiries?

We'd love to chat! Shoot us an email at hello@takecareof.com and we'll get in touch!

Want to collaborate with us?

Awesome! We love making new friends :) Shoot us an email at hello@takecareof.com and we'll get in touch!

Like what we do on social media?

Don't forget to follow us! @careofvitamins :)

Are you hiring?

Yes! We're a new, growing company, and this growth comes with a lot of opportunity for finding great talent. Email your resume to careers@takecareof.com and we'll get in touch if there we have any potential job fits!

Share Care/of

I want to refer someone to Care/of

Do you have a referral program?

Yes we do! You can log in here to find a link made just for you that you can share with friends. The person you’re referring will be taken to a special page where they can see your unique referral code, and when they use it at checkout they’ll receive $40 off their first month of daily vitamin packs (not including shipping and handling). When a friend uses your code to a make a purchase, you’ll receive $10 toward your next order. An email will be sent to you when they checkout with confirmation.

How do I find my referral code?

Log in to our site, click “My Account,” and navigate to the “Share Care/of” tab. Or you can click here!

How will I know my referral credit will be applied to my next order?

Simple! When it gets close to your next delivery, we’ll send you an email reminding you it’s about to ship. You will see what is in your order, and $10 will be deducted for each referral made over the course of the month from the total price of your order. Any unused credits will rollover for future months.

How many people can use my referral code?

You can share your referral code with five people. We encourage you to choose your five most devoted friends, tolerable coworkers, or outstanding family members.

Can I receive credit for a past referral?

Our official referral program launched in early May 2018. We are unable to provide credit for referrals made before May 2018 as our referral reward system does not have a way to track and generate rewards for them.

My friend ordered from Care/of and forgot to use my referral code. Can I still earn credit for their referral?

Let’s see what we can do! Shoot us an email to help@takecareof.com and our Care Team will be happy to help.

Someone referred me to Care/of

I received a referral code. How do I redeem it?

Easy-peasy! Use the code you received by putting it into the promo code box at checkout, and $40 will be applied to your total.

Can I use a referral code I received in addition to a promo code I saw online?

Right now our system can only take one code at a time for new orders, so choose wisely! 🤔

My order is under $40. Can I use the remainder for future orders?

The referral code works by taking up to $40 off the total of your very first order before the shipping charge, and any amount you don’t use won’t rollover to future orders.

Still stumped? Email our Care Team with any other questions or feedback you have

Get in touch