Your questions are unique. But some are frequently asked.

Need something? We're here to help. Search our FAQs for answers to anything you might be wondering.

The Basics

Top FAQs

How can I cancel my subscription?

We'll be sad to see you go! If your vitamin boxes are piling up, feel free to change your subscription’s cadence or delay your next box, so you can catch up on your boxes!

To change your subscription cadence, head over to Account, and select Manage Subscription > Edit > Edit Frequency. To delay a renewal order, simply go to Your Plan Details. Click Edit Delivery and choose the specific delivery date you have in mind for your next renewal order.

 

You can cancel your subscription any time on our site or app by logging into your account.

Website: Your Name > Account > Manage Subscription > Edit > Cancel Subscription

App: Your Plan > Subscription Settings (Icon in Top Right Corner) > Cancel Subscription

 

Cancelling your subscription does not cancel any in-process order. Any already-processed orders will still ship, so if you see it in your Order History it will come to your door. Once you pause the subscription, you can confirm its status by visiting the Upcoming Orders page. And don't worry – since we make canceling anytime so easy, there's no need to email us

How can I cancel an order?

Due to the complexity of our fulfillment operations, once we start working on an order, we cannot cancel or stop the order from processing. We also can’t add or remove any items to the order, but if you email hello@takecareof.com we will be happy to create a separate, one-time order for you if you like! You also always have the option to delay or cancel future orders.

When will my next order be delivered?

You can see the estimated delivery date and processing status for your current renewal under Orders on the website or the app

You can see the estimate delivery date for your next renewal order under Your Plan Details "Up Next" on the website or the app.

 

Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from hello@takecareof.com to the email address on file for your Care/of account with the subject line “Your order is on its way.”

The tracking number can be found in your account under Orders on the website or the appFor the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

 

To Process Your Next Order Early:

Website: All you have to do is go to Your Plan Details. Click Edit Delivery and select the earliest possible delivery date. By doing so, you will be charged immediately and a new order will begin processing. You'll receive an email with tracking in the next few days when it reaches your local sorting facility.

App: Click the three lines in the top corner and head to Your Plan > View Details> Manage Delivery and select the earliest possible delivery date. By doing so, you will be charged immediately and a new order will begin processing. You'll receive an email with tracking in the next few days when it reaches your local sorting facility.

 

First Time Orders: Usually ship within 7-10 days of being placed, due to the personalization of the product. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Renewal Orders: Usually ship within 5-7 days of being placed to arrive thirty days after the previous order was delivered or around the scheduled delivery date. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Where is my order? How long will it take to arrive?

Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from hello@takecareof.com to the email address on file for your Care/of account with the subject line “Your order is on its way.”

The tracking number can be found in your account under Orders on the website or the app. For the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

 

You can see the estimate delivery date for your next renewal order under Your Plan Details "Up Next" on the website or the app.

 

First Time Orders: Usually ship within 7-10 days of being placed, due to the personalization of the product. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Renewal Orders: Usually ship within 5-7 days of being placed to arrive thirty days after the previous order was delivered or around the scheduled delivery date. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Can I update my shipping address?

Yes you can! Log in to your account on our website and head over to Account Settings to update your address. If an order has already processed, this change will affect your next order. At this time, you cannot update your address or billing information on the app. 

 

If your order has already been processed, you will be unable to update the address on file for that shipment. Once an order processes, any and all details that were on your account at the time of the order get locked in and can no longer be changed on the customer side. If your order processed in the last 24 hours, reach out and we will try to update the address for you if it has not yet been shipped.

 

If the order has already been shipped, unfortunately we cannot change the address or redirect the shipment. We're hoping it can still get to you though! If you have not already, you can set up mail forwarding with USPS or CA Post to ensure your order is forwarded to your new address. And if you have not already, make sure to go ahead and update your address on file for future orders!

Contacting the Care Team

Hi  👋 We'd love to chat with you! There are a few different ways you can reach us.

The easiest for you is probably text message! Our text number is +1 (917) 960-3535. We try to answer text messages within a few business days.

If you'd like to send an email instead, we recommend submitting a request through this form. We try to answer all emails within a few business days.

We're a small, but mighty, team here at Care/of and work hard to get back to everyone as quick as possible in the order in which all emails and texts are received!

 

How do Care/of subscriptions work?

What is Care/of?

Care/of provides a monthly subscription of personalized vitamins. Each month, our customers receive some of the best health and wellness products right to their door, including our signature box of 30 daily vitamin packs, our signature blends in 30 day supply bottles and our line of powders products chosen just for them. Take our survey now to find out what science says would be best for you!

How do I get started?

Great question! We recommend that every customer begins by taking our personalized quiz. All you have to do is answer a few questions about your diet and lifestyle, and we’ll recommend vitamins and supplements for you. Click here to get started.

If you already know what vitamins and supplements you’d like to take, you can browse our products here.

Once you have an idea of what you want to take, you can check out to start a monthly subscription. You can change or cancel your subscription at any time.   

How does my subscription work?

It’s super easy! We send you a renewal order every thirty days. You can edit your subscription at any time, and we always remind you 48 hours before any renewal order processes in case adjustments are necessary.

How does pricing work?

For vitamins, the quantities on the site reflect what's included in a daily pack, and prices on the product pages are the price per month! So for example, Vitamin D is $7 per month, and you'll take one pill per day. You'll get a box with 30 daily packs. That means your cost for Vitamin D is $7/month or about $0.23/day.

The bottles are $15 for a 30 day supply of capsules.

Powders work a little bit differently. Since they're not necessarily meant to be taken daily (though you're certainly welcome to do so!), the quantities reflect what's included per month. Ordering a five-pack Chill Factor, for instance, will get you 5 sticks of Chill Factor for $5 that you can use as needed throughout the month.

Can I order a family pack? Do you offer a family plan?

At the moment we do not offer family/household accounts, but they are on our radar for the future. You can create packs and accounts for each member of your family under different email addresses though. The process works best if you check out from a different browser or device.

How many packs do I receive?

Great question! Each box comes with 30 packs, meant to be taken once a day. The signature blend bottles include a 30 day supply of capsules. Quick Sticks comes in packs of five individual sticks. Powders come with the amount specified online and are meant to be taken as needed depending on your lifestyle. Once you're near the end of a month of vitamins or powders, we'll be preparing a new box to arrive before your month ends. 

Signing up

Do I need an account to sign up?

Nope! But you will need one to manage your subscription after placing your first order. Our website will not create an account until you've checked out and placed your order. After payment is accepted, you'll be prompted to create a password, which will create your account and finish setting up your account.

How do I create an account?

The site won't allow you to create an account until you've placed an order. Until that happens, you're welcome to take the survey (and with cookies, your recommendations should save) and browse the site. After you order, you'll be prompted to create an account.

Where do you ship?

Where do you ship? (International & Military)

We ship to USPS-verified addresses in all fifty states, Puerto Rico and the U.S. Virgin Islands. We also ship to verified addresses in Canada. We do not currently ship outside of the U.S. and Canada.

We hope to open up deliveries to more international locations in the future. (Make sure to follow @careof on Instagram to learn when we start shipping to your corner of the world!)

Sadly, our carrier doesn't ship to military (APO/FPO/DPO) addresses, Guam or other territories at this time. However, we don't want you to be left out from the Care/of experience! Please feel free to look into our Target multivitamins and specialized blends - these products ship through Target's website, and can be mixed and matched to provide an easy and streamlined routine.

 

Please note that prices on our site are in USD and shipments to Canada come Delivered Duty Paid via DHL and/or Canada Post. International orders do incur a $6 handling fee. Additionally, we expect Canadian orders to be delivered within 3-10 days of the time they are shipped, rather than our standard transit estimate provided in the "Your Order Has Shipped" email. 

 

Someone referred me to Care/of

I received a referral code. How do I redeem it?

You can use the code you received by putting it into the promo code box at checkout, and you will receive 50% off your first order.

Can I use a referral code I received in addition to a promo code I saw online?

Unfortunately not. Promo codes cannot be combined. 

Your Plan

Manage my subscription

How do I process an order early?

You can process your next renewal order early right in your account!

All you have to do is go to Your Plan Details. Click Edit Delivery and select the earliest possible delivery date. By doing so, you will be charged immediately and a new order will begin processing. You'll receive an email with tracking in the next few days when it reaches your local sorting facility.

How can I delay my next delivery?

To delay a renewal order, simply go to Your Plan Details. Click Edit Delivery and choose the specific delivery date you have in mind for your next renewal order.

*If you select the earliest possible delivery date, your order will begin to process immediately and your account will be charged.

How do I resume my subscription?

You can easily resume your subscription by logging in and head to Your Plan > Settings > Manage Subscription> Resume.

 

 

Why has my order been processing for a few days?

Great question! The processing time is a result of the care, customization, and personalization we put into each box. Your order requires a high level of detail since it's truly made just for you, and we are working hard to handpick your packs. Once your order has been scanned in by the courier, you will receive an email with tracking details. 

Can I order multiple months at once?

Yes, you can! At this time, we are unable to pack and ship multiple months together. However, you can process upcoming orders early to stock up. 

 

If you're on the website, all you have to do is go to Your Plan Details, click Edit Delivery and select the earliest possible delivery date. If you are on the App, select Your Plan > View Details > Manage Delivery and select the earliest possible delivery date. By doing so, you will be charged immediately and a new order will begin processing. Repeat this step as many times as necessary.

 

You'll receive an email with tracking in the next few days when it reaches your local sorting facility.

When will I receive my order each month?

Renewals are set to be delivered every 30 days starting from when your order is marked delivered. If you look at Your Plan Details, you can review your upcoming order details. 

Account Information

I forgot which email I used to sign up.

If you forgot which email is associated with your account, contact us at hello@takecareof.com and let us know the name, phone number and shipping address associated with your account. We'll be happy to help you log in and start managing your account!

I forgot my password!

It happens to all of us! You can use the Forgot Password? feature on our login page to reset your password.

*Make sure to check your spam folder as sometimes the password reset email will end up there.

Can I have my nickname printed on the packs instead of my first name?

Definitely. You can have any name you want printed on your pack. When you take the quiz and we ask for your name, you can put whatever you like.

My Pack

Is there a way to retake the entire quiz or adjust my answers?

Absolutely! Simply log into your account on the website then retake the Survey to receive updated recommendations based upon your current goals. 

How do I edit my plan to add and remove items?

You'll get a reminder email two days before your renewal order processes giving you 48 hours to make any changes. You can either add/remove items from your plan or skip them in your upcoming order!

 

To Edit Your Plan:

You can edit your pack a few different ways - both on the app and on the website! Just head to Your Plan where you can remove items by clicking the X. You can find Your Plan on the app but select the three lines in the top left corner.

You can head to Your Plan Details to edit the quantity of each item in your order or Pause an item.

If you'd like to add something to your order, just select "Add" from the product page!

 

To Pause a Product in Your Upcoming Order:

All stocked up on an individual product, bottle or your vitamins packs and want to skip it for a month? No problem! Head to Your Plan Details for your next order and toggle the button to deselect your vitamin pack or powder products you’d like to snooze for one month.

Can I change the items in my pack for my next order?

Of course! You'll get a reminder email two days before your renewal order processes, giving you 48 hours to make any changes. You can either skip a selected product in your upcoming order or add/remove items from Your Plan.

 

Please Note: If an order has already been processed, no changes can be made. Once an order is placed, any and all details on your account at the time of the order are locked. Any adjustments to Your Plan will apply to future orders.

 

To Edit Your Plan:

You can edit your pack a few different ways - both on the app and on the website! Just head to Your Plan where you can remove items by clicking the X. You can find Your Plan on the app but select the three lines in the top left corner.

You can head to Your Plan Details to edit the quantity of each item in your order or Pause an item.

If you'd like to add something to your order, just select "Add" from the product page!

 

To Pause a Product in Your Upcoming Order:

All stocked up on an individual product, bottle or your vitamins packs and want to skip it for a month? No problem! Head to Your Plan Details for your next order and toggle the button to deselect your vitamin pack or powder products you’d like to snooze for one month.

Can I add things to my plan that aren't recommended to me?

Absolutely. You're always in control of your plan. Feel free to browse all of our products and add whatever you like!

Why are there multiple doses of some supplements in my daily packs? Why is the quantity more than one?

Great question! Certain products, such as our Multivitamins, Prenatals and Fish Oil, are split up into multiple doses to ensure all of the amazing nutrients are included and they aren't too large for intake. 

 

When folks add products directly from the recommendations or the product page, the recommended daily dose is automatically added to the cart/subscription. The nutritional facts provided on the supplement labels are for the daily recommended dose.

 

You are welcome to reduce the quantity in Your Plan based upon your needs.

Addresses

My billing and shipping addresses are different, is that okay?

Totally fine! We actually don't need your billing address to verify your payment info :)

To update your billing information, just head to the Account page in your account and the card you enter will become the one we have on file for your future orders. If you have linked your PayPal account, be sure to update it through Paypal.

 

Unfortunately at this time, our system does not have the capability to remove your Paypal account in favor of a credit card. We're sorry for any inconvenience this causes!

Shipping details

Can I expedite my shipping?

Unfortunately,  we do not offer expedited shipping at this time, but we hope to in the future! Transit take 3-5 business days within the US and 3-10 business day to Canada after being processed by the courier. 

Billing

Why am I being charged sales tax?

We charge the same sales tax based on state and local laws. The tax we charge is the same tax you’d be charged had you bought your products from a nearby store. 

Will I be billed on the same day each month?

Your subscription is based on a 30-day renewal cycle, and your payment will be charged every 30 days based on the delivery date of your previous order. You will not be charged on the same day each month, but instead it'll be based on your previous order's delivery date so you never miss a day of vitamins.

Each month you'll get an email "Your next order is coming up" 48 hours before your order is processed, so you won't be charged without a heads-up!

How do I update my billing information? (Credit Card & PayPal)

 
You can update your billing information by logging into your account online and heading to your Account page. The card you enter there will become the one on file for your account.
 
If you're subscription is attached to PayPal, you can edit the payment method associated with your Care/of subscription, you will need to log into paypal.com, go to Settings > Payments > Automatic Payments section. From there, you can select Noho Health Inc, dba Care/of and change the card associated with the subscription.
 

Unfortunately at this time, our system does not have the capability to remove your Paypal account in favor of a credit card. We're sorry for any inconvenience!

Do you accept HSA/FSA cards? Do you accept insurance?

Great question! At this time, our system is not always able to use HSA/FSA cards as they can be seen as reloadable debit cards which are not accepted since subscriptions auto-renew. However, you are definitely welcome to try to use your HSA/FSA card at check out and see if it works.

 

If you already have an account, you can update your billing information here.

 

That being said, if you have an HSA/ FSA account or insurance that covers vitamins and supplements, you may be able to be reimbursed for your purchase if you were to place an order with us with a regular credit/debit card or PayPal. We would encourage you to reach out to your insurance company to make sure that you will in fact be reimbursed and what information they will need. 

 

If you are able to be reimbursed, make sure to save your monthly confirmation email "We're working on your order" as this serves as the itemized receipt to submit.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. You can also pay through a PayPal account.

 

Please Note: At this time our system does not have the ability to remove a form of payment in form of another. So if you select PayPal, you will not be able to remove your PayPal account in favor of a credit/debit card. You can update your credit card in your account or in your PayPal settings. 

Why was I charged more than what is on my confirmation? (Canada Dollars CAD to US Dollars USD)

Our prices are listed in US dollars at this time because the actual conversion from USD to CAD is performed by your financial institution. The prices are adjusted according to the conversion rate at the time of the transaction which is why the amount charged may be different than the amount provided on your confirmation email. We apologize for any confusion!

Tracking

My tracking hasn't updated, what's happening?

So sorry about this! Tracking information can be tricky sometimes with lags in data updates between the courier and the details provided through EasyPost. 

For the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

The tracking number can be found in your account under Orders on the website or the app.

 

If you notice that your tracking hasn't updated in over 72 hours, reach out to us at hello@takecareof.com and we can take a look!

What's the status of my order?

You can see the estimated delivery date and processing status for your current renewal under Orders on the website or the app

 

Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from hello@takecareof.com to the email address on file for your Care/of account with the subject line “Your order is on its way.”

The tracking number can also be found in your account under Orders on the website or the app

For the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

 

First Time Orders: Usually ship within 7-10 days of being placed, due to the personalization of the product. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Renewal Orders: Usually ship within 5-7 days of being placed to arrive thirty days after the previous order was delivered or around the scheduled delivery date. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Website issues

I'm having an issue checking out.

So sorry about that! This can happen for a variety of reasons.

First, we recommend making sure that the browser you're using is up-to-date (usually Chrome or Firefox work well). If it is, we recommend checking out in incognito mode using a different window. This might help alleviate the issue!

If you're still experiencing difficulties, make sure that your billing information is up-to-date, that you have sufficient funds, and that your bank has approved the transaction. Another possibility is that our system is unable to recognize the shipping address and therefore unable to process the transaction. If you'd like us to double-check, let us know your shipping address and we'll run it through our validation system.

If you’re still having trouble, shoot us an email at hello@takecareof.com with details about what exactly is happening and we’ll help troubleshoot further.

Our Products

General product questions

Should I notice significant changes from taking my vitamins?

Contrary to popular belief, most vitamin and mineral supplements do not produce intensely noticeable changes in how we look or feel, unless of course, a deficiency is present. However, that does not mean that they are not benefiting us internally. Both vitamins and minerals are crucial to optimal health - the definition of a vitamin translates to ‘essential for normal growth!

For example…

Omega-3 Fatty Acids, present in both our Fish Oil and Veggie Omega supplements, are essential fatty acids, which means the body cannot synthesize them on its own. Therefore, they must be consumed through the diet. These fatty acids assist with retaining healthy triglyceride (fat) levels in the blood, promoting cognitive health, and even reducing inflammation due to their anti-inflammatory properties.

B-vitamins, present in our Multivitamins, B-Complex, and B-12 help to support energy metabolism via assisting in countless enzymatic reactions. B-vitamins are water-soluble, which means our bodies do not have many stores, and therefore they have to be constantly replenished either via the diet or through supplements.

If you have any questions about the specific vitamins in your packs, you can always contact our team for more info! Reach out to hello@takecareof.com, and a Care Team member will be happy to help.

How should I store my vitamins?

We recommend storing your personalized packs in a cool, dry place and out of direct sunlight.

Excessive exposure to heat may affect supplements and exposing vitamins to heat over a prolonged period can degrade them. Reach out to us at hello@takecareof.com for more information.

 

An aftertaste is a side effect of Fish Oil and Garlic supplements in general - we have some customers who have no issues at all with ours in particular, and some who get "burps" like is common among any Fish Oil or Garlic vitamin. To help alleviate them, you can try freezing the packs! That helps some people with the burps and it doesn't negatively affect the supplements.

When should I take my vitamins? Are they safe to take together?

All of our products are created with optimal absorption in mind and are safe to be taken together. They don't negatively interact with each other.

In general, we recommend that you take our supplements together with a meal such as breakfast or lunch. That being said, we do have a few products that have special instructions. 

 

Our Iron capsule should be taken in between meals and separately from Calcium Plus, if present in your cart as well. 

Our Multivitamin+Iron and Prenatal should also be taken in between meals if you also have Calcium Plus in your pack, whereas Calcium can be taken with food. 

You mainly want to avoid taking Calcium Plus and Multi+Iron/Prenatal together, however that works for you, as large doses of supplemental calcium can interfere with iron absorption. 

For optimal sleep benefits, we recommend taking Magnesium at night. It will not make you drowsy, so it can be taken earlier in the day, as well, but before bed provides a more relaxing and restorative sleep. 

Minerals in general can be known to cause some stomach upset, and Zinc is no exception. Taking it alongside a full meal can help to reduce any possible upset, but you may also notice you feel fine even if you just take it with a snack - do what works for you!

Adaptogens such as Rhodiola, Ashwagandha, and American Ginseng can be taken on an empty stomach (unless you have a sensitive stomach).

Rhodiola should be taken in the morning due to its energizing properties.

American Ginseng should be taken earlier in the day or an hour before a task that requires more focus. Simply avoid taking it too late in the day, as it can be slightly energizing. 

Quick Sticks are intended to be taken on an ‘as needed’ basis. Feel free to play around with taking them and see how you feel, and if you find yourself taking them more frequently, you can always add more to your cart for future orders. We simply recommend only taking one of each type of quick stick per day.

For optimal results, we recommend taking our Sleep Blend 30-60 minutes before your intended bedtime to best ensure a night of restful sleep. We do not recommend taking our Sleep Blend when you are trying to get pregnant, are pregnant, or are nursing. 

Focus Blend works best when taken 30-60 minutes prior to the desired time you want to achieve better focus. The results should be seen for 3-4 hours post-ingestion, but this varies from person to person so see what works best for you. If you are caffeine sensitive, we don't recommend taking this past early afternoon to ensure it wears off before bed. In addition, we do not recommend taking our Focus Blend when you are trying to get pregnant, are pregnant, or are nursing.

 

All of that being said, everyone's body is unique and responds differently to supplements and powders! We would definitely recommend speaking with your doctor before beginning a new routine and to find out about any potential interactions if you are taking prescription medications.

What is the expiration date of my vitamins and supplements? How long is the shelf life of your supplements?

We recommend you consume our supplement products within four months of the manufacturing date (noted by MFG on the front of your pack.) Outside of this date does not equate that the product is spoiled. However, we cannot guarantee that you will be receiving the full benefit of what is claimed on the product’s supplement facts label.
 
We recommend you consume our powder products within four months from the date you placed your order unless indicated by an EXP date directly on the product.
 

Does Care/of develop its own vitamins, supplements, and powders?

Yes! Our supply chain team includes several vitamin industry veterans, who have worked for years to develop formulations that are effective and safe, sourcing ingredients from the parts of the world where there are cultivated best. Learn more about our product development practices here.

I find swallowing pills difficult. What are my options?

If you’re averse to pills, we offer supplemental products that come in other forms, including Quick Sticks, Powders and Boosts.

 

Quick Sticks

Unlike vitamins, which are meant to be taken daily, Quick Sticks provide an extra boost on days you need a little something extra to help support immunity and digestive health. Filled with targeted nutrients, they come in a powder form that dissolves directly in your mouth—kind of like a Pixie Stick for adults—no water necessary! 

 

Protein Powders

If you’re looking to supplement your diet, increase your protein intake, and/or supporting muscle growth and recovery, our Whey Protein & Plant Protein Powders are excellent options. 

 

Collagen Powders

For alternatives to our skin and hair supplements, you might consider our Collagen Powders. Collagen is a critical protein that helps keep skin hydrated and supple, and supports strong nails. Choose between unflavored, lemon passion fruit, matcha or vanilla oat creamer

 

Boosts

Our boosts are a bit like our Quick Sticks, except these nutrient dense powders are meant to be mixed into your favorite liquids or protein powders. They come in four varieties, each with their own health benefits: ElectrolytesMaca, Superberry and Creatine

 

If you have a specific health goal in mind, you can browse our products by “health goal”. That way you’ll be able to find Boosts, Quick Sticks, Collagen and Powders that can serve as an alternative to vitamins.

 

If you’d really like to try our vitamins, but having trouble swallowing pills, there are some other (albeit less convenient) options. Tablets (e.g., Magnesium) can be crushed and mixed with a cold beverage or mixed into your food. Meanwhile, soft gels (e.g. Fish Oil) can be cut with scissors and the liquid can be poured into a cold beverage or onto food. Finally, capsules (e.g. Rhodiola) can be opened up and added to food or cold beverage. Please note, we do not recommend mixing pill contents with hot liquids.

 

If you find that the taste is unpleasant, our suggestion is to mix the crushed/opened products into protein powders or a smoothie to help mask the taste! Here's a list of 10 smoothie recipes we love, in case you're curious and want to try some out.

Dietary restrictions

Are your products vegetarian/vegan friendly?

Most of our supplements are vegetarian/vegan but make sure to check! If you click on any of our products and scroll down the page, there is a section on the page that shows the ingredients and any dietary categories it falls under. The badges indicate if the supplement is: "V" (vegetarian), "VG" (vegan), "GF" (gluten free), "NON-GMO."

 

The products that we offer that are vegan are:

Vitamins & Quick Sticks


Powders & Boosts

Do you have vegetarian/vegan options for omegas?

Yes we do! Our Veggie Omega is vegan-friendly! :)

Where can I see if a product contains things I'm allergic to?

If you click on any of our products and scroll down the product page, there is a section labeled "Does Not Contain" that lists common allergens that aren't in that particular supplement. You can also click "View Supplement Label" to see exactly what's in the product. Additionally, if you mark an allergen in the quiz, we won't recommend any items that contain that allergen.

 

*Please note that although we will not recommend items containing an allergen that you mark on your quiz, we allow customers to add any item on our site to their subscription, so it’s important to read all of our product labels

Sourcing

Where do you source your products from?

We source our ingredients from all over the world! Then we test and manufacture them in the USA. Check out our library for detailed information about our ingredients, supporting research, and more.

Do you source your ingredients sustainably?

Yes, we do! We source only the best ingredients from around the world so you’re taking high-quality, sustainably sourced vitamins and supplements. Our supplements are custom formulations that are sourced from sustainably farmed plants. Click here to learn more about Care/of's commitment to sustainability.

Packaging

How do I opt-out of my dispenser? (Dispenser free delivery)

We're so glad to hear you would like to reduce the packaging in your monthly Care/of order!

You can select Dispenser Free Delivery under Account Settings when logged in to the website or app. 

 

On the website, click the link above and scroll to the bottom of the page to select Dispenser-Free Delivery. On the app, head to Your Plan and click the settings widget in the top right corner to select the Dispenser-Free Delivery option. (If you're using the app, make sure it's the most up-to-date version in the app store.)

 

You will need to select this option each month before your renewal order is processed. If you ever need a new box, you can just skip opting-out that month.

Are your packs eco-friendly?

Our compostable vitamin packs are made with plant-based film, specifically wood pulp and a fermented blend of corn, cassava root, and sugarcane. Our ensure your vitamins are protected and stay fresh and are better for the environment.

Our compostable film will break down most quickly and completely in a municipal compost facility, so if your community offers one, we recommend composting your packs that way. If you compost at home, you can also add your packs to your compost pile.

You can read more about our sustainability efforts here!

We encourage our customers to recycle all the paper components of their packaging (that includes the box!) as well as their bottles, but to leave packs to the compost or trash. 

 

Is your product packaged in a GMP certified facility?

Our products are manufactured and tested at a number of GMP and NSF certified facilities in the U.S. for safety and purity, and we’re really proud of our commitment to clean sourcing and manufacturing processes.

 

Dietary supplements are regulated through various controls and regulations that include but are not limited to, current Good Manufacturing Practices (cGMPs), ingredient acceptability, mandatory facility registration, claims that may be made, labeling elements and format, and mandatory adverse event reporting. Care/Of’s dedication to quality and safety begins in the research laboratory and continues through manufacturing and supply of our products to consumers. All Care/Of dietary supplements achieve high quality standards as demonstrated by meeting or exceeding the requirements established by the Food and Drug Administration for dietary supplement cGMPs. Care/Of employs a system of quality standards that ensure all label claim ingredients are present at the stated quantity through the expiration date and a stringent supplier management program to assure the identity, strength and purity of our raw materials. Care/Of is committed to product quality and safety and our processes reflect our commitment.

Product out of stock

What do I do if an item in my subscription is out of stock?

If an item that is currently in your subscription goes out of stock, you will receive a notification with your renewal email letting you know. When an item is removed from your order due to a stockout, you will not be charged, and it will automatically be added back to your subscription once it’s back in stock.

If an item is out of stock, can I still add it to my subscription?

If there is an out-of-stock item that you’d like to add to your cart, reach out to hello@takecareof.com and we’ll add you to our notification list so you’ll be one of the first to know when it comes back!

Our App

How can I start using the Care/of mobile application?

What should I do if my app is not loading properly?

We’re so sorry if our app is giving you any trouble! We have a few quick tips that should solve any problems you’re experiencing.

First, make sure you are in an area with good cellular service or connected to a reliable wifi network.

Try uninstalling and then reinstalling the app - This usually helps with most technical problems experienced through the app. Not to worry, all your data and streaks will still be saved!

If these quick fixes do not work, please reach out to help@takecareof.com - A member of our team will be happy to provide further assistance 😊

Do I need to purchase vitamins to use the mobile app?

Yes, the mobile application enhances the Care/of subscription by allowing you to view the products in your current daily vitamin pack and work toward health goals related to those products. After downloading the app you have the option to select our website or Target in order to sign in and begin managing your Care/of account!

Managing Your Pack

How do I view the items in my current vitamin pack?

Head over to Your Plan where you can see items in your upcoming order under Your Plan Details or you can review the contents of your current pack by going to Orders and clicking into the order. 

Building Streaks

What is a streak? And how can I see mine?

At the top of app homepage, you will see a Carrot and the amount you will receive once you hit that top spot. For each day you track, the dots will turn red. Once at the top, the Carrots will be added to your total on the right hand side. You will be able to tell that the daily tracking was successful because the Pack number on the upper right-hand side of your screen will increase by one.

You don't receive Carrots for every day tracked, but once you successfully complete a streak! If you miss tracking a day, your streak will reset and you'll start from the beginning.

You can view your total streak by clicking Packs in the top right corner of the home screen. This will show your total streak as well as the total number of packs you have taken since beginning your Care/of subscription.

 

You can backtrack your vitamin intake right in the app to regain your overall streak and ensure that your calendar is accurate. Simply click PACK in the top right corner of the home screen and select the days you have missed. You can backtrack up to 14 days. If you are not seeing this option, make sure you have updated the app and are using the current version.

 

Backtracking your total streak will not restore your mini-streak on the homepage to earn Carrots.

How can I see the total number of packs I’ve taken since I started using the app?

You can see the total pack count in the upper right corner of the home screen. 

How do I update the supplements being tracked on the app?

You can easily change the box being tracked right in the app! Click the three lines in the top left corner and then head to Orders. From there, select the order you'd like to track and make that your current box by hitting "Select Current Vitamin Pack." The next time you take your vitamins, you'll see your updated pack.

Setting Reminders

How do I set a reminder to take my vitamins?

Click the three lines in the top left corned of the app and select Settings. From there, you will be able to set your Routine Reminders so you never a miss a day!

Can I set more than one app reminder per day?

No. Currently, it’s only possible to set one reminder per day.

Help! I set a reminder but didn’t receive it today!

Check Settings > Notifications > Care/of and ensure that notifications are allowed and that at least one of the options under “Alerts” is enabled. Still having trouble? Let us know!

Why am I receiving my reminder at the wrong time?

When you set a reminder, we’ll send you a notification at the time you set in the timezone set on your phone at that time. If you’re traveling or move to a new timezone, you’ll need to update the reminder.

How do I stop receiving push notifications?

Go to Profile and tap the Settings icon in the upper right. Go to Notifications > Take Vitamins and remove the reminder to stop receiving notifications from us each day. You can also adjust your notification settings under Settings > Notifications > Care/of.

Rewards and Referrals

Rewards

How do I redeem my rewards?

You can redeem your carrots for rewards in your app! To access the Carrot Market, select your Carrot Total in the top right corner of the home screen. Once you are in the market, you can select any reward you would like based on how many carrots you have available in your account.

Store credit rewards will automatically apply when the next renewal order is processed. Product rewards, including any redeemed Care/of merch, will be shipped automatically with your next renewal order.

How many carrots do I have?

You’ll see your Carrot balance on the app home screen in the top right corner or on the website under Rewards.

What rewards can I get with my carrots?

There are many great rewards available in our app's Carrot Market such as:

  • $10 Store Credit
  • Free Quick Sticks
  • Care/of Merch
  • Free Month of Care/of
  • Compost Caddy
  • And much more!

To access the Carrot Market, head to our app and select your Carrot Total in the top right corner of the home screen. Once you are in the market, you can select any reward you would like based on how many carrots you have available in your account.

Store credit rewards will automatically apply when the next renewal order is processed. Product rewards, including any redeemed Care/of merch, will be shipped automatically with your next renewal order.

What are Carrots and how do I earn them?

It’s a vegetable! … and also what we happen to call our reward points here at Care/of. You can use your well-earned carrots to redeem rewards in our app. 

You can earn carrots in a few different ways. Here's what you can do:

* Earn carrots by tracking your daily intake in the Care/of app!
* Complete monthly activities emailed with your renewal order and receive 5,000🥕
* Refer a friend! Access your referral link to share with friends! If your friend uses your referral link to take the quiz, you will receive 2,000🥕 and if they use your link to make an initial purchase, they'll get 50% off and you’ll receive 28,000🥕 

 

You can redeem your carrots for rewards in our app! To access the Carrot Market, select your Carrot Total in the top right corner of the home screen.

Once you are in the market, you can select any reward you would like based on how many carrots you have available in your account.

Store credit rewards will automatically apply when the next renewal order is processed. Product rewards, including any redeemed Care/of merch, will be shipped automatically with your next renewal order.

 

 

Where can I find my rewards?

You can redeem your carrots for rewards in our app! To access the Carrot Market, select your Carrot Total in the top right corner of the home screen.

Once you are in the market, you can select any reward you would like based on how many carrots you have available in your account.

Store credit rewards will automatically apply when the next renewal order is processed. Product rewards, including any redeemed Care/of merch, will be shipped automatically with your next renewal order.

 

You can earn carrots in a few different ways. Here's what you can do:

* Earn carrots by tracking your daily intake in the Care/of app!
* Complete monthly activities emailed with your renewal order - these will start showing up with your second box, and if you do them you'll receive 5,000🥕
* Refer a friend! Access your referral link to share with friends! If your friend uses your referral link to take the quiz, you will receive 2,000🥕 and if they use your link to make an initial purchase, they'll get 50% off and you’ll receive 28,000🥕 

Do you offer merch?

We sure do! You can shop the options here. We're excited you want to rep Care/of with some of our great swag. 

Share Care/of

Do you have a referral program?

Yes, we do! You can log in to your account at takecareof.com to find a link made just for you that you can share with friends, or by visiting the Invite Friends page in our app. The person you’re referring will be taken to a special page where they can see your unique referral code, and when they use it at checkout they’ll receive 50% off their first month of Care/of. When a friend uses your code to make a purchase, you’ll receive 28,000 carrots 🥕. An email will be sent to you when they checkout with confirmation. Read more about our referral program here!

How do I find my referral code?

Referral codes can be found in the Reward section of Your Plan on the website or the app. Click Invite Friends and start earning those Carrots!

How many people can use my referral code?

You can share your referral code with five people. We encourage you to choose your five most devoted friends, tolerable coworkers, or outstanding family members.

My friend ordered from Care/of and forgot to use my referral code. Can I still earn credit for their referral?

Shoot us an email to help@takecareof.com with the name and email address of the person who placed the order. Once we have that info, we'll be able to get this all sorted out and make sure you're getting your referral Carrots!

How can I access my referral link in the Care/of app?

Super easy! To access your referral code, open our app and you'll see a "Invite friends!" button where you can view and send out your referral code. Niiiifty!

Gift Cards

Recipient FAQs

What happens if I have money left over on my gift card after my first order?

If you have money left over on your gift card after placing your first order, it will be automatically applied to the next monthly order of your subscription. 

Do I need an account to redeem my gift card?

No. You do not need an account in order to redeem your gift card. Simply enter your gift card code at checkout under Billing.

 

Please note that we will need to collect your billing information as we are a monthly subscription. 

How can I redeem my gift card?

If you are a new customer, you will enter your gift card code at checkout under Billing (Please note that we will need to collect your billing information as we are a monthly subscription).

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If you are an existing user, you can enter the gift card code here, which will automatically apply to your next order.

Purchaser FAQs

How can I send someone a gift card?

Great question! Head over to our Gift Card page where you can purchase a gift card.

Do gift cards expire?

Yes. Our gift cards expire after 5 years. The good news is, your recipient has plenty of time to take our quiz or browse for products until they find their perfect routine!

Can I send a physical gift card?

No. At this time, all Care/of gift cards are digital.

Do I need an account to send a gift card?

No. Go ahead and gift without worrying about creating an account!

How and when are gift cards sent?

Gift cards will be sent via email either at the time of purchase or a date in the future, such as a holiday or birthday. If you would like to schedule the send, simply select the date you would like your card to be received and it will be sent on the morning of via email between 9 and 11 AM EST.

Does my recipient need an account to redeem a gift card?

No. Your recipient will not need an account in order to redeem a gift card, so feel free to spread the gift of Care/of far and wide. 🎁

 

Rest assured, you can send gift cards to existing users as well to help keep their healthy routines going.

Everything Else

Care/of at Target

How does Care/of at Target work?

Since our launch in 2016, over 6 million people have taken our quiz. We listened to their needs and with their health goals in mind, we researched hundreds of studies to find the ingredients that make a real difference. Now, we've taken what we’ve learned to upgrade the vitamin aisle at Target.

 

With our new collection, you can build a healthy foundation with a multi and then add a blend for targeted support based on your unique needs. 

Should I take the quiz or buy Care/of at Target?

Whatever works best for you. When you take our short but in-depth quiz, you will get a personalized recommendation of vitamins, supplements, protein, and collagen tailored to your unique needs and delivered right to your door. Or, you can head to your local Target or Target.com to build an easy, streamlined vitamin routine. We recommend choosing one of our multivitamins and adding on a blend or two that fits your individual health goals.

How do I use promo codes?

I have a renewal promo code! How do I add it to my account?

If you have a renewal promo code, you can apply it to your next order by logging into your account on the Care/of website, head to Your Plan and selecting "Redeem a code or credit" on the right hand side.

Where do I apply my promo code?

When placing your first order, there's an area for you to add your promo code right on the check-out page!

 

If you have a renewal promo code (which we send out by email a few times a year so keep an eye out!) you can add it to your account by heading to Your Plan on the website then entering it under the link "Redeem a code or credit." The promo code added will automatically apply to your next renewal order. Renewal promo codes are only ever sent directly from Care/of. 

Can I use more than one promo code?

Promo codes cannot be combined. So sorry about that! They are limited to one per person and most are only for first-time orders. 

 

If you have a renewal promo code (which we send out by email a few times a year so keep an eye out!) you can add it to your account by heading to Your Plan on the website then entering it under the link "Redeem a code or credit." The promo code added will automatically apply to your next renewal order. Renewal promo codes are only ever sent directly from Care/of. 

Data Privacy and Security

How do I remove my credit card?

If you have canceled your subscription and would like to remove your credit card info, email our support team at hello@takecareof.com, and our agents will be happy to remove your card from our billing platform.

 

To request a full data deletion, please submit a request at https://preferences.takecareof.com/privacy (this is the easiest method), or, alternatively, send a request to data-privacy@takecareof.com. Per our Privacy notice, we're only able to process data requests through these methods.

 

Please note that if you purchased products with a PayPal account, we are unable to delete the card and you will need to contact PayPal to cancel your billing agreement.

What is your data privacy policy?

Transparency is really important to us. From our data privacy policy to our sourcing, we want you to feel informed. Read about our policy here.

Who do I contact about an information security issue?

With the expanding use of smart devices to execute online transactions and the prevalence of social media in advertising, the amount of information that gets ingested every day is truly remarkable. Care/of prioritizes the security of the information you provide us because we are a company committed to honesty.

If, for whatever reason, you have questions about this, we're here for you. Feel free to send us an email: security@takecareof.com

Partnerships & Careers

Press inquiries?

We'd love to chat! Shoot us an email at press@takecareof.com and we'll get in touch!

Want to collaborate with us? (Affiliates/Ambassadors/Sponsorship/Influencers)

Awesome! We love making new friends. For all partnership inquiries, please email affiliates@takecareof.com with your media kit, social media links, and/or talent roster, and our partnership team will get back to you if it’s good fit.

Are you on social media?

Of course! Don't forget to follow us! @careof :)

Are you hiring?

Yes! We're a young, growing company, and this growth comes with a lot of opportunity for finding great talent.

You can find our open opportunities on our Jobs Page. Our HR team reviews every applicant and consults with the hiring departments, and they'll be in touch if they're interested in starting a conversation. Don't see a position that fits you right now? Keep checking in, and be sure to follow us on LinkedIn for updates on openings.

Still stumped? Email our Care Team with any other questions or feedback you have

Get in touch