Your questions are unique. But some are frequently asked.

Need something? We're here to help. Search our FAQs for answers to anything you might be wondering.

The Basics

How does Care/of work?

What is Care/of?

Care/of provides a monthly subscription of personalized vitamins. Each month, our customers receive some of the best health and wellness products right to their door, including our signature box of 30 daily vitamin packs along with a new line of powders products chosen just for them. Take our survey now to find out what science says would be best for you!

How do I get started?

Great question! We recommend that every customer begins by taking our personalized quiz. All you have to do is answer a few questions about your diet and lifestyle, and we’ll recommend vitamins and supplements for you. Click here to get started.

If you already know what vitamins and supplements you’d like to take, you can browse our products here.

Once you have an idea of what you want to take, you can check out to start a monthly subscription. You can change or cancel your subscription at any time.   

How many packs do I receive?

Each box comes with 30 packs, meant to be taken once a day. Powders come with the amount specified online and are meant to be taken as needed depending on your lifestyle. Once you're near the end of a month of vitamins or powders, we'll be preparing a new box to arrive before your month ends. 

How does pricing work?

For vitamins, the quantities on the site reflect what's included in a daily pack, and prices on the product pages are the price per month! So for example, Vitamin D is $5 per month, and you'll take one pill per day. You'll get a box with 30 daily packs. That means your cost for Vitamin D is $5/month or about $0.16/day.

Powders work a little bit differently. Since they're not necessarily meant to be taken daily (though you're certainly welcome to do so!), the quantities reflect what's included per month. Ordering a five-pack Chill Factor, for instance, will get you 5 sticks of Chill Factor for $5 that you can use as needed throughout the month.

Can I just order one month?

If you’d like to purchase an order from us, but aren’t sure if you’re ready for a subscription, you can indefinitely pause additional orders after you've placed your order. You can always resume your account by clicking Your Name > Your Plan > Account Settings > Manage Subscriptions > Resume.

Can I order a family pack?

At the moment we only offer one account per email address, but we're hoping to offer family packs soon! You can create packs for each member of your family under different email addresses though. The process works best if you check out from a different browser or device.

Signing up

Do I need an account to sign up?

Nope! Our website will not create an account until you've checked out and placed your order. After payment is accepted, you'll be prompted to create a password, which will create your account and finish setting up your account!

How do I create an account?

The site won't allow you to create an account until you've placed an order. Until that happens, you're welcome to take the survey (and with cookies, your recommendations should save) and browse the site. After you order, you'll be prompted to create an account.

Where do you ship?

Where do you ship?

We ship to USPS-verified addresses in all fifty US states, as well as verified addresses in US territories, and Canada! International orders do incur a $6 handling fee. 

Please note that prices on our site are in USD and shipments to Canada come Delivered Duty Paid via DHL and/or Canada Post. Additionally, we expect Canadian orders to be delivered within 3-10 days of the time they are shipped, rather than our standard transit estimate provided in the "Your Order Has Shipped" email. 

 

Do you ship internationally?

We currently only ship to the United States and Canada, but we hope to open up deliveries to more international locations in the future. Make sure to follow @careof on Instagram to learn when we start shipping to your corner of the world! 🗺

What are your international shipping times?

Canadian orders are delivered within 3-10 days of the time they are shipped, rather than our domestic transit estimate of 3-5 day provided in the "Your Order Has Shipped" email.

Do you ship to military addresses?

Of course! It may require a bit of a work-around since our automated shipping system isn't always used to military addresses. Email us at hello@takecareof.com if you have any trouble inputting yours at checkout and we'll get you set up.

Someone referred me to Care/of

I received a referral code. How do I redeem it?

Easy-peasy! Use the code you received by putting it into the promo code box at checkout, and you will receive 50% off your first order! 

Can I use a referral code I received in addition to a promo code I saw online?

Right now our system can only take one code at a time for new orders, so choose wisely! 🤔

Your Plan

Manage my subscription

Why is my subscription called Vitamins+ Quick Sticks?

Because we have three product genres (vitamins, quick sticks, and powders), we categorize them in two separate subscriptions: a Vitamins+ Quick Sticks subscription and a Powders subscription. If you did not add any quick sticks to your order, you will not receive any quick sticks (despite the name of the subscription), but feel free to add some of our delicious sticks and they will be included with your vitamins in your next order. 

Why has my order been processing for a few days?

This processing time is a result of the care, customization, and personalization we put into each box! Your order requires a high level of detail since it's truly made just for you, and we are working hard to handpick your packs. 

How do I resume my subscription?

You can always resume your subscriptions by logging in and clicking Your Name > Your Plan > Account Settings > Manage Subscription> Resume.

How do I process an order early?

Feel free to have us process the order now! All you have to do is go to Your Name > Your Plan > Upcoming Deliveries. From there, scroll down to whichever subscription you'd like to have sent next and click Manage Delivery > Order Now. By selecting this option, you will be charged and your order will ship in ~ 5-7 business days. You will receive a shipping confirmation email when the order goes out.

How does my subscription work?

It’s super easy! We send you a renewal order every thirty days. You can edit your subscriptions at any time, and we always remind you a couple of days before any renewal order processes.

When will I receive my order each month?

Renewals are set to be delivered every 30 days starting from when your order is marked delivered. If you look at your Upcoming Deliveries page, the “Up Next” date updates once you’ve received your most recent order.

Account Information

I forgot which email I used to sign up.

If you forgot which email is associated with your account, contact us at hello@takecareof.com and let us know the name and phone number associated with your account. We'll be happy to help you log in and start managing your account!

I forgot my password!

No problem! Just go to www.takecareof.com and click the 👤icon in the top right corner. If you forgot your password, type in your email address and click "forgot password". Then you'll be emailed a link to reset your password!

Can I change the email address on my account?

Yes you can! Just not on the website. Email us at hello@takecareof.com and we'll take care of that for you!

Can I have my nickname printed on the packs instead of my first name?

Definitely. You can have any name you want printed on your pack. When you take the quiz and we ask for your name, you can put whatever you like.

My Pack

Can I add things to my plan that aren't recommended to me?

Absolutely. You're always in control of your plan. Feel free to browse all of our products and add whatever you like!

Can I change the items in my pack for my next order?

Definitely. Just sign in to your account and change whatever you'd like. If you change your current bottle subscription, don’t worry! The changes will be reflected in your vitamin pack subscription once it is resumed. You'll get a reminder email a few days before your renewal order finalizes giving you 2 days to make changes.

How do I edit my plan?

Simple! Just go to Your Plan and click the subscription you'd like to edit. You can also add products from the products page!

My Profile

Can I edit answers to the quiz that I’ve given previously?

You can! Click any question listed in your Profile to edit the answer. If your recommendations change based on any changed answers, they’ll be automatically updated under the "Recommended for You" section.

Is there a way to retake the entire quiz?

Yep! Click the Retake the quiz button on your Profile. You’ll be guided through the original quiz again and new recommendations will appear when you’re all done.

How do I add a goal to my profile?

Click Retake the quiz on your Profile and select any additional goals you might have from the last time you took the quiz in the Goals section. Once you complete the quiz, that goal will be added to your Profile.

Will getting new recommendations change what’s in my next order?

Nope! When you receive new recommendations, they’ll be listed on the left of your Profile and you can add products from that screen. If you don’t add them, they won’t show up in the mail.

How do I add new recommendations to my pack?

Easy! On the recommendations screen for the product you like, just click Add. Presto!

I started retaking the quiz and exited out. How do I continue from where I left off?

Right now you do have to get fully through the quiz for it to save, so if you closed out you’ll have to start again from scratch.

Addresses

Can I update my shipping address?

Yes you can! Log in to your account and you can change your address for future orders under the Shipping & Payment tab. If an order has already processed, this change will affect your next order.

My billing and shipping addresses are different, is that okay?

Totally fine! We actually don't need your billing address to verify your payment info :)

Shipping details

How long will it take for my order to arrive?

Great question! The processing time for each order varies, but we always want you to feel informed. We send tracking information via email for all orders once they have been shipped and scanned into your local sorting facility. 

First-time orders: These orders usually ship within 7-10 days of being placed, due to the personalization of the product. Transit takes 3-5 business days to the U.S., though shipping to Canada can take a few days longer. 

Renewal orders: Renewal orders usually ship within 5-7 days of being placed. Transit takes 3-5 business days to the US, though shipping to Canada can take about 3-10 days.

Orders with prenatal: We care about the health of you and your baby! That’s why we prioritize all orders with prenatal vitamins. 

 

If the estimated delivery date is in the recent past, it means we're hard at work getting your order out and you should be sent tracking by email soon. There's no need to email or call; we'll work on the order just the same to get it to you as close as possible to our normal delivery time.

Can I expedite my shipping?

Unfortunately,  we do not offer expedited shipping at this time, but we hope to in the future!

Billing

Why am I being charged sales tax?

We charge the same sales tax based on state and local laws. The tax we charge is the same tax you’d be charged had you bought your products from a nearby store. If you want to know more about the sales tax in your area, feel free to reach out to the Care Team by emailing help@takecareof.com

When will I be billed?

A few days before your next month is due to ship, you will get a heads up email that your pack is shipping soon. At that point you will have two more days to make further changes. Then your card will be charged and your order will ship a couple days later!

 

Our system is designed to automatically renew after your previous order has been marked delivered. Therefore, you would not be charged for a new order until a few weeks after you received your previous order, even if it arrives later than expected. If you look at your Upcoming Deliveries page, the “Up Next” date updates once you’ve received your most recent order.

Will I be billed on the same day each month?

Because our subscription is based on a 30-day renewal cycle, your payment will be charged every 30 days. Each month you'll get an email 2 days before your next order will be finalized and charged, so you won't be charged without a heads-up!

How do I update my billing information?

Easy-peasy! If you have paid with a credit card in the past, just head to the Shipping & Payment page in your account and the card you enter will become the one we have on file for your future orders. If you have linked your PayPal account, be sure to update it through Paypal!

 

Unfortunately at this time, our system does not have the capability to remove your Paypal account in favor of a credit card. We're sorry for any inconvenience this causes!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover! You can also pay through a PayPal account! 

Tracking

Can I track my order?

If you go to Your Plan, you can see the estimated delivery date of your next order on each of your subscriptions! You can even click in to see when you'll be billed.

If the estimated delivery date is in the recent past, it means we're hard at work getting your order out and you should be sent tracking by email soon. There's no need to email or call: we'll work on the order just the same to get it to you as close as possible to our normal delivery time, below. 

When will my order be delivered? We send tracking for all orders as soon as they ship. Here are estimates for when an order should be delivered based on when you were charged for the order:

  • Orders for first-time customers: These orders usually ship within 7-10 days of being placed, due to the personalization of the product. Transit takes 3-5 business days to the U.S., though shipping to Canada can take a few days longer. 
  • Orders for renewal customers: Renewal orders usually ship within 5-7 days of being placed so that they can arrive thirty days after the previous order was delivered or by the requested delivery date, but often ship sooner. Transit takes 3-5 business days to the U.S., though shipping to Canada can take a few days longer.
  • Additionally, all orders with Prenatals are prioritized to be packed within a couple days of them being placed, to help ensure consistent intake during this important time. 

If you have not yet been charged and would like your next order, you can go to Your Plan and click "Edit date" for any subscription in the "Up next" section. Pressing "Process Now" will process a new order for you that should ship in a few weeks. Please note that pressing this button will not speed up the shipping of an already-placed order; instead, it will process an additional order. 

My tracking hasn't updated, what's happening?

So sorry about this! Carriers and tracking can be tricky sometimes. Tracking information often takes up to 72 hours to update once an order has been shipped. If you notice that your tracking hasn't updated for over 72 hours, reach out to us at hello@takecareof.com and we can take a look!

What's the status of my order?

If you go to Your Plan, you can see the estimated delivery date of your next order on each of your subscriptions! You can even click in to see when you'll be billed.

If the estimated delivery date is in the recent past, it means we're hard at work getting your order out and you should be sent tracking by email soon. There's no need to email or call: we'll work on the order just the same to get it to you as close as possible to our normal delivery time, below. 

When will my order be delivered? We send tracking for all orders as soon as they ship. Here are estimates for when an order should be delivered based on when you were charged for the order:

  • Orders for first-time customers: These orders usually ship within 7-10 days of being placed, due to the personalization of the product. Transit takes 3-5 business days to the U.S., though shipping to Canada can take a few days longer. 
  •  
  • Orders for renewal customers: Renewal orders usually ship within 3-5 business days of being placed so that they can arrive thirty days after the previous order was delivered or by the requested delivery date, but often ship sooner. Transit takes 3-5 business days to the U.S., though shipping to Canada can take a few days longer.
  • Additionally, all orders with Prenatals are prioritized to be packed within a couple days of them being placed, to help ensure consistent intake during this important time. 

If you have not yet been charged and would like your next order, you can go to Your Plan and click "Edit date" for any subscription in the "Up next" section. Pressing "Order Now" will process a new order for you that should ship in a few weeks. Please note that pressing this button will not speed up the shipping of an already-placed order; instead, it will process an additional order. 

My order status is "delivered" but I never received it. What happened?

Uh oh! Sounds like your order encountered some kind of shipping issue. There are some cases when orders take a day or two longer than planned to arrive, or are marked delivered but don’t show up until the next day. Carrier issues can be tricky, so if the order still hasn't arrived two days after it was estimated to be or actually marked delivered, please email us at hello@takecareof.com so we can help you out!

Website issues

I'm having an issue checking out.

So sorry about that! This can happen for a variety of reasons, and the best thing to try first is checking out from a different browser or device. If you’re still having trouble, shoot us an email at hello@takecareof.com with details about what exactly is happening and we’ll help troubleshoot!

Cancels & Returns

How can I cancel an order?

Due to the complexity of our fulfillment operations, once we start working on an order, we cannot cancel or stop the order from processing. We also can’t add or remove any items to the order, but if you email hello@takecareof.com we will be happy to create a separate, one-time order for you if you like! You also always have the option to delay , pause, or cancel future orders.

How can I cancel my subscription?

We'll be sad to see you go! If your vitamin boxes are piling up, feel free to change your subscription’s cadence or delay your next box, so you can catch up on your boxes! To change your subscription cadence, head over to Account Settings in Your Plan, and select your preferred cadence under Recurring Deliveries. If you need to delay your order, it’s easy! Just go to My Plan, click “Manage Delivery," and select Delay. You will have the option to delay your delivery by 1, 2, 3, or 4 weeks!

 

You can also cancel any time on our site or app by logging into your account and clicking Your Name > Your Plan > Account Settings > Manage Subscriptions > Pause. Requesting to pause your subscription indefinitely will fully cancel it, so you won't be billed for any future orders unless you reactivate manually in the future. Any already-processed orders will still ship, so if you see it in your Order History it will come to your door. Once you pause the subscription, you can confirm its status by visiting the Upcoming Orders page. And don't worry – since we make canceling anytime so easy, there's no need to email us

 

NOTE: We offer two subscriptions: a Vitamin+ Quick Sticks subscription and a Powder subscription. Be sure to manage each as its own subscription!  

What is your return policy?

We stand by our product and if you don't completely love it, let us know within 30 days of your first delivery and we'll give you a full refund, no questions asked. If you have issues with subsequent orders, simply contact the Care Team at help@takecareof.com, tell us what happened, and we'll do everything we can to ensure you're taken care of.

Our Products

General product questions

How should I store my vitamins?

We recommend storing your personalized packs in a cool, dry place and out of direct sunlight.

Excessive exposure to heat may affect supplements and exposing vitamins to heat over a prolonged period can degrade them. Reach out to us at hello@takecareof.com for

more information.

When should I take my vitamins?

All of our products are created with optimal absorption in mind. We generally recommend that you take our supplements together with a meal such as breakfast or lunch. 

 

That being said, we do have a few products that have special instructions. 

  • Our Iron capsule should be taken in between meals and separately from Calcium Plus. 
  • Adaptogens such as Rhodiola, Ashwagandha, and American Ginseng can be taken on an empty stomach (unless you have a sensitive stomach).
    • Rhodiola should be taken in the morning.
    • American Ginseng should be taken earlier in the day or an hour before a task that requires more focus.

When do my products expire?

We recommend you consume our supplement products within six months of the manufacturing date (noted by MFG on the front of your pack).
 
We recommend you consume our powder products within six months from the date you placed your order.
 

Does Care/of develop its own vitamins, supplements, and powders?

Yes! Our supply chain team includes several vitamin industry veterans, who have worked for years to develop formulations that are effective and safe, sourcing ingredients from the parts of the world where there are cultivated best. Learn more about our product development practices here.

How do I know which supplements are best for me?

Take the survey to find out what supplements we recommend for you.

Is it safe to take all of your supplements together? Are there interactions?

All of the products we have on our website are safe to be taken together, they don't negatively interact with each other. That being said, everyone's body is unique and responds differently to supplements and powders! We would definitely recommend speaking with your doctor about interactions if you are taking any prescription medications.

Dietary restrictions

Are your products vegetarian/vegan friendly?

Most of our supplements are vegetarian/vegan but make sure to check! If you click on any of our products and scroll down the page, there is a section on the page that shows the ingredients and any dietary categories it falls under. The badges indicate if the supplement is: "V" (vegetarian), "VG" (vegan), "GF" (gluten free), "NON-GMO", "F" (fermented).

Do you have vegetarian/vegan options for omegas?

Yes we do! Our Veggie Omega is vegan-friendly! :)

Where can I see if a product contains things I'm allergic to?

If you click on any of our products and scroll down the product page, there is a section labeled "Does Not Contain" that lists common allergens that aren't in that particular supplement. You can also click "View Supplement Label" to see exactly what's in the product. Additionally, if you mark an allergen in the quiz, we won't recommend any items that contain that allergen (though it's important to check the labels for anything you add to your cart on your own!).

 

*Please note that although we will not recommend items containing an allergen that you mark on your quiz, we allow customers to add any item on our site to their subscription, so it’s important to read all of our product labels

Sourcing

Where do you source your products from?

We source our ingredients from all over the world! Then we test and manufacture them in the USA. Check out our library for detailed information about our ingredients, supporting research, and more.

Do you source your ingredients sustainably?

Yes, we do! We source only the best ingredients from around the world so you’re taking high-quality, sustainably sourced vitamins and supplements. Our supplements are custom formulations that are sourced from sustainably farmed plants. Click here to learn more about Care/of's commitment to sustainability! 

Packaging

Are your packs eco-friendly?

Our vitamin packs are made with plant-based film, specifically wood pulp and a fermented blend of corn, cassava root, and sugarcane. Our vitamin pack films meet the same safety standards as our previous packs, which ensure your vitamins are protected and stay fresh — and are better for the environment.

You can read more about our sustainability efforts here!

We encourage our customers to recycle all the paper components of their packaging (that includes the box!), but to leave packs to the compost or trash. 

*Please note that packs produced during and before April 2019 should be disposed of through regular waste.

Is your product packaged in a GMP certified facility?

We use custom formulations of ingredients from responsible sources around the globe, and the vitamins are then manufactured and tested at a number of GMP and NSF certified facilities in the US.

Product out of stock

What do I do if an item in my subscription is out of stock?

If an item that is currently in your subscription goes out of stock, you will receive a notification with your renewal email letting you know. When an item is removed from your order due to a stockout, you will not be charged, and it will automatically be added back to your subscription once it’s back in stock! 

If an item is out of stock, can I still add it to my subscription?

If there is an out-of-stock item that you’d like to add to your cart, reach out to hello@takecareof.com and we’ll add you to our notification list so you’ll be one of the first to know when it comes back!

Our App

How can I start using the Care/of mobile application?

Do I need an account to use the mobile application?

You don't! First-time Care/of users can get recommendations and check out right in the app.

That being said, in order to take our quiz, you’ll have to open a web browser - here’s a direct link!

Do I need to order vitamins from Care/of in order to use the mobile application?

Yes, the mobile application enhances the Care/of subscription by allowing you to view the products in your current daily vitamin pack and work toward health goals related to those products.

Where can I download the application?

You can find us on the Apple App Store or the Google Play App Store. We’re “Care/of Vitamins.” You can also try the direct link here for the iOS app and here for the Android app

Managing Your Pack

How do I view the items in my current vitamin pack?

Head over to Your Plan where you can see items in a processing order under Upcoming Deliveries or you can review the contents of your current pack by going to Order History and clicking into the order. 

How do I add new items to my plan?

Go to Your Plan > Upcoming Deliveries and choose to browse products, or go straight to our product catalog while signed in to your account to add items.

How do I remove items from my plan?

Go to Your Plan, click the subscription you'd like to remove items from, and edit away!

How do I change the quantity for an item in my current vitamin pack?

Go to Your Plan and select the subscription you'd like to edit. From there you'll be able to change the quantities of what's in your plan!

Managing Your Delivery

Where is my order?

The processing time for each order varies, but we always want you to feel informed. We send tracking information via email for all orders once they have been shipped and scanned into your local sorting facility. 

First-time orders: These orders usually ship within 7-10 days of being placed, due to the personalization of the product. Transit takes 3-5 business days to the U.S., though shipping to Canada can take a few days longer. 

Renewal orders: Renewal orders usually ship within 5-7 days of being placed. Transit takes 3-5 business days to the US, though shipping to Canada can take about 3-10 days.

Orders with prenatal: We care about the health of you and your baby! That’s why we prioritize all orders with prenatal vitamins. 

 

If the estimated delivery date is in the recent past, it means we're hard at work getting your order out and you should be sent tracking by email soon. There's no need to email or call; we'll work on the order just the same to get it to you as close as possible to our normal delivery time.

If you have not yet been charged and would like your next order, you can go to Your Plan and click "Edit date" for any subscription in the "Up next" section. Pressing "Order Now" will process a new order for you that should ship in a few weeks. Please note that pressing this button will not speed up the shipping of an already-placed order; instead, it will process an additional order. 

How can I delay my order?

Go to Your Plan, tap “Manage Delivery,”  and select "Delay". You will have the option to delay your delivery by 1, 2, 3, or 4 weeks!

If an order has already begun processing, unfortunately, we are unable to delay it.

When will my next order be delivered?

If you go to Your Plan, you can see the estimated delivery date of your next order on each of your subscriptions! You can even click in to see when you'll be billed.

If the estimated delivery date is in the recent past, it means we're hard at work getting your order out and you should be sent tracking by email soon. There's no need to email or call: we'll work on the order just the same to get it to you as close as possible to our normal delivery time, below. 

When will my order be delivered? We send tracking for all orders as soon as they ship. Here are estimates for when an order should be delivered based on when you were charged for the order:

  • Orders for first-time customers: These orders usually ship within 5-7 business days of being placed, as personalization of the product can take time, but often ship sooner. Transit takes 3-5 business days to the U.S., though shipping to Canada can take a few days longer. 
  • Orders for renewal customers: Renewal orders usually ship within 3-5 business days of being placed so that they can arrive thirty days after the previous order was delivered or by the requested delivery date, but often ship sooner. Transit takes 3-5 business days to the U.S., though shipping to Canada can take a few days longer.
  • Additionally, all orders with Prenatals are prioritized to be packed within a couple days of them being placed, to help ensure consistent intake during this important time. 

If you have not yet been charged and would like your next order, you can go to Your Plan and click "Edit date" for any subscription in the "Up next" section. Pressing "Order Now" will process a new order for you that should ship in a few weeks. Please note that pressing this button will not speed up the shipping of an already-placed order; instead, it will process an additional order. 

Building Streaks

What’s a streak and how do I get one?

When you download our app, you’ll be able to track when you take your vitamins! You’re on a streak when you take your daily vitamins multiple days in a row. Each consecutive day that you take your vitamins will add to your streak. Keep going until you reach the end of the path to earn some Carrots!

How can I see my current streak?

The progress path on the main screen will show the number of consecutive days you’ve taken your vitamins since advancing to the next level.

What happens when I reach the end of the progress path?

After taking your vitamins enough days in a row, you’ll earn Carrots! Keep going to work toward your health goals and earn even better rewards!

How can I see the total number of packs I’ve taken since I started using the app?

The Scoreboard in the upper right corner shows the total number of vitamin packs you’ve taken. 

Setting Reminders

How do I set a reminder to take my vitamins?

Go to Profile and tap the Settings icon. Go to Notifications > Take Vitamins and choose the time of day you’d like to receive your reminder.

Can I set more than one reminder per day?

No. Currently, it’s only possible to set one reminder per day.

Help! I set a reminder but didn’t receive it today!

Check Settings > Notifications > Care/of and ensure that notifications are allowed and that at least one of the options under “Alerts” is enabled. Still having trouble? Let us know!

Why am I receiving my reminder at the wrong time?

When you set a reminder, we’ll send you a notification at the time you set in the timezone set on your phone at that time. If you’re traveling or move to a new timezone, you’ll need to update the reminder.

How do I stop receiving push notifications?

Go to Profile and tap the Settings icon in the upper right. Go to Notifications > Take Vitamins and remove the reminder to stop receiving notifications from us each day. You can also adjust your notification settings under Settings > Notifications > Care/of.

Earning Rewards

What are Carrots?

Carrots are a currency you can use to redeem rewards by using the Care/of app or through referring friends.

How do I earn Carrots?

Carrots can be earned in a few different ways: Track your vitamins daily in our iOS and Android apps, and every few days you'll receive some 🥕s

  • Complete monthly activities sent to your email from us - these will show up in your inbox around the middle of every month, and if you do them you’ll receive 5,000🥕
  • Refer a friend! Access your referral link here to share with friends! If your friend uses your referral link to take the quiz, you will receive 2,000🥕 and if they use your link to make an initial purchase, they'll get 50% off and you’ll receive 8,000🥕

How many Carrots do I have?

You’ll see your Carrot balance on the app home screen’s Scoreboard, and you’ll also see the balance reflected at the top of the screen when viewing the list of rewards.

What rewards can I get with my Carrots?

You can see a full list of rewards you can earn by tapping the Scoreboard on the home screen.

How can I see the rewards I’ve gotten in the past?

Tap the Scoreboard on the home screen and then tap the clock icon at the top of the screen. This will show you a list of the rewards you’ve earned and whether or not they’ve been fulfilled.

How do I redeem my rewards?

Each type of reward works a little differently.

One free pack & Store credit. You’ll automatically receive store credit when your next order is renewed.

Free vitamin sample. When you select this reward, you'll be prompted to select the supplement you'd like included in your next order set to process. Carrots will only be taken out of your account when you select a supplement and confirm you'd like to spend Carrots on it, so it's safe to browse before you choose.

Free Quick Sticks. When you select this reward, you'll be prompted to select the Quick Sticks you'd like included in your next order set to process. Carrots will only be taken out of your account when you select a pack of Quick Sticks and confirm you'd like to spend Carrots on them, so it's safe to browse before you choose.

Gift cards. You’ll receive a link to a quick web experience that lets you personalize the gift for your friend.

Prenatal Donation. We'll donate a one month supply of prenatal vitamins to a mother in need through GOOD+ Foundation. 

C/o Swag: You’ll receive the merch of your choice in the mail. When these rewards are available, clicking Redeem will provide further instructions. 

Everything Else

Care/of at Target

How does Care/of at Target work?

Since our launch in 2016, over 6 million people have taken our quiz. We listened to their needs and with their health goals in mind, we researched hundreds of studies to find the ingredients that make a real difference. Now, we've taken what we’ve learned to upgrade the vitamin aisle at Target.

 

With our new collection, you can build a healthy foundation with a multi and then add a blend for targeted support based on your unique needs. 

Where can I buy the Care/of x Target products?

They are only available on Target.com and in Target stores across the US. They are not available through our website.

Should I take the quiz or buy Care/of at Target?

Whatever works best for you. When you take our short but in-depth quiz, you will get a personalized recommendation of vitamins, supplements, protein, and collagen tailored to your unique needs and delivered right to your door. Or, you can head to your local Target or Target.com to build an easy, streamlined vitamin routine. We recommend choosing one of our multivitamins and adding on a blend or two that fits your individual health goals.

Can I track my Target-purchased products on the Care/of app?

At this time we only support the ability to track products purchased from the Care/of website, but it is possible we offer expanded functionality in the future.

Data Privacy

How do I remove my credit card?

If you have paused your subscription and would like to remove your credit card info, no worries! Email our support team at hello@takecareof.com, and our agents will be happy to remove your card from our billing platform.

 

To request a full data deletion, please submit a request at https://preferences.takecareof.com/privacy (this is the easiest method), or, alternatively, send a request to data-privacy@takecareof.com. Per our Privacy notice, we're only able to process data requests through these methods.

 

Please note that if you purchased products with a PayPal account, we are unable to delete the card and you will need to contact PayPal.

What is your data privacy policy?

Transparency is really important to us. From our data privacy policy to our sourcing, we want you to feel informed. Read about our policy here.

How do I delete my information?

Privacy is important to us, and we want you to feel protected at all times. To request a full data deletion, please submit a request at https://preferences.takecareof.com/privacy (this is the easiest method), or, alternatively, send a request to data-privacy@takecareof.com. Per our Privacy notice, we're only able to process data requests through these methods.

Gift Cards

How can I send someone a Care/of gift card?

We love that you want to send a Care/of gift card to someone you love! Right now, we currently do not offer gift cards as we're going back to the drawing board with the hopes of launching a new and improved gifting experience sometime soon. 

How can I redeem a gift card that was previously sent to me?

Welcome to Care/of - we're so happy that someone has sent you a gift card. We're in the process of revamping our gift card experience, but if you had been previously sent a gift card you can email us at help@takecareof.com and we can help you out!

How do I use promo codes?

I have a renewal promo code! How do I add it to my account?

If you have a renewal promo code, you can apply it to your next order by logging into your account at takecareof.com and going to Your Name> Your Plan> Credits. Apply the code in the box that says "Have a Promo Code?"

Where do I apply my promo code?

When placing your first order, there's a area for you to apply your promo code right on the check-out page!

Can I use more than one promo code?

Sadly no, promo codes are limited to one per person and are only for first-time orders. If you're a returning customer look out for the games and activities in your boxes for future discounts, or use our Carrot Market!

Partnerships & Careers

Press inquiries?

We'd love to chat! Shoot us an email at press@takecareof.com and we'll get in touch!

Want to collaborate with us?

Awesome! We love making new friends :) Shoot us an email at affiliates@takecareof.com and we'll get in touch!

Like what we do on social media?

Don't forget to follow us! @careof :)

Are you hiring?

Yes! We're a new, growing company, and this growth comes with a lot of opportunity for finding great talent.

You can find our open opportunities on our Jobs Page. Our HR team reviews every applicant and consults with the hiring departments, and they'll be in touch if they're interested in starting a conversation. Don't see a position that fits you right now? Keep checking in, and be sure to follow us on LinkedIn for updates on openings.

Rewards and Referrals

Rewards

How can I earn rewards with Care/of?

Here's what you can do:

  • Earn free pack rewards in our iOS app or Android app
  • Complete monthly activities we'll send to you from your second box onward! Complete the activities and receive 5,000🥕
  • Refer a friend! Access your referral link here to share with friends! If your friend uses your referral link to take the quiz, you will receive 2,000🥕 and if they use your link to make an initial purchase, they'll get 50% off and you’ll receive 8,000🥕 you can use for rewards, like $10 off your next order. 
  • If you have a renewal promo code, you can apply it to your next order by going to Your Name> Your Plan> Credits - and applying it there.

What are Carrots?

It’s a vegetable! … and also what we happen to call our reward points. Earn Carrots in our app or refer someone to Care/of! You can trade in your earned carrots for store credit, free products and/or various merchandise.

Where can I find my rewards?

Log in to our site (takecareof.com) and click “My Rewards.” There you can find out more about Carrots, send your referral code to friends, redeem Carrots in the Market, and see your rewards history.

How can I redeem Carrots for rewards?

You can do this in two places! The first in our app by selecting the Scoreboard in the top right corner of the homescreen. The second is from your account on our website. Go to “Rewards” and then “Market” to see your balance and all of the different options available.

Can I redeem Carrots earned in the app on the website and vice-versa?

You can! If you have both the Care/of app and refer friends to Care/of, all of those rewards will contribute to your overall Carrots balance for your use on either platform.

When will you offer merch?

Soon! Our sweatshirt, zipper pouch, and water bottle are being planned for now, and we’ll announce it as soon as they’re available.

Share Care/of

Do you have a referral program?

Yes we do! You can log in to your account at takecareof.com to find a link made just for you that you can share with friends, or by visiting your Rewards page in our app. The person you’re referring will be taken to a special page where they can see your unique referral code, and when they use it at checkout they’ll receive 50% off their first month of Care/of. When a friend uses your code to a make a purchase, you’ll receive 8000 Carrots. An email will be sent to you when they checkout with confirmation. Read more about our referral program here!

How do I find my referral code?

Log in to our site, click your name, Rewards, and navigate to the Invite friends tab. Or you can click here

How many people can use my referral code?

You can share your referral code with five people. We encourage you to choose your five most devoted friends, tolerable coworkers, or outstanding family members.

My friend ordered from Care/of and forgot to use my referral code. Can I still earn credit for their referral?

Let’s see what we can do! Shoot us an email to help@takecareof.com and our Care Team will be happy to help.

How can I access my referral link in the Care/of app?

Super easy! To access your referral code, open our app and go to the Carrot Market by clicking your Carrot balance on the home screen. You'll see a "Invite friends and earn Carrots" button where you can view and send out your referral code. Niiiifty!

Still stumped? Email our Care Team with any other questions or feedback you have

Get in touch