Your questions are unique. But some are frequently asked.

Need something? We're here to help. Search our FAQs for answers to anything you might be wondering.

The Basics

How does Care/of work?

What is Care/of?

Care/of provides a monthly subscription of personalized vitamins. Each month, our customers receive some of the best health and wellness products right to their door, including our signature box of 30 daily vitamin packs along with our line of powders products chosen just for them. Take our survey now to find out what science says would be best for you!

How do I get started?

Great question! We recommend that every customer begins by taking our personalized quiz. All you have to do is answer a few questions about your diet and lifestyle, and we’ll recommend vitamins and supplements for you. Click here to get started.

If you already know what vitamins and supplements you’d like to take, you can browse our products here.

Once you have an idea of what you want to take, you can check out to start a monthly subscription. You can change or cancel your subscription at any time.   

How many packs do I receive?

Each box comes with 30 packs, meant to be taken once a day. Powders come with the amount specified online and are meant to be taken as needed depending on your lifestyle. Once you're near the end of a month of vitamins or powders, we'll be preparing a new box to arrive before your month ends. 

How does pricing work?

For vitamins, the quantities on the site reflect what's included in a daily pack, and prices on the product pages are the price per month! So for example, Vitamin D is $7 per month, and you'll take one pill per day. You'll get a box with 30 daily packs. That means your cost for Vitamin D is $7/month or about $0.23/day.

Powders work a little bit differently. Since they're not necessarily meant to be taken daily (though you're certainly welcome to do so!), the quantities reflect what's included per month. Ordering a five-pack Chill Factor, for instance, will get you 5 sticks of Chill Factor for $5 that you can use as needed throughout the month.

Can I just order one month?

At the moment, there isn't an option to place a one-time order. The best solution would be to place your order and then pause your subscription.

You can always resume your account by logging into your account online and clicking Your Name > Your Plan > Account Settings > Manage Subscriptions > Resume.  

Can I order a family pack?

At the moment we only offer one account per email address, but we're hoping to offer family packs soon! You can create packs for each member of your family under different email addresses though. The process works best if you check out from a different browser or device.

Signing up

Do I need an account to sign up?

Nope! Our website will not create an account until you've checked out and placed your order. After payment is accepted, you'll be prompted to create a password, which will create your account and finish setting up your account!

How do I create an account?

The site won't allow you to create an account until you've placed an order. Until that happens, you're welcome to take the survey (and with cookies, your recommendations should save) and browse the site. After you order, you'll be prompted to create an account.

Where do you ship?

Where do you ship?

We ship to USPS-verified addresses in all fifty states, Puerto Rico and the U.S. Virgin Islands. We also ship to verified addresses in Canada. We do not currently ship outside of the U.S. and Canada.

Please note that prices on our site are in USD and shipments to Canada come Delivered Duty Paid via DHL and/or Canada Post. International orders do incur a $6 handling fee. Additionally, we expect Canadian orders to be delivered within 3-10 days of the time they are shipped, rather than our standard transit estimate provided in the "Your Order Has Shipped" email. 

 

Sadly, our carrier doesn't ship to military (APO/FPO/DPO) addresses, Guam or other territories at this time. However, we don't want you to be left out from the Care/of experience! Please feel free to look into our Target multivitamins and specialized blends - these products ship through Target's website, and can be mixed and matched to provide an easy and streamlined routine.

 

Do you ship internationally?

We currently only ship to the United States and Canada, but we hope to open up deliveries to more international locations in the future. Make sure to follow @careof on Instagram to learn when we start shipping to your corner of the world! 🗺

What are your international shipping times?

Canadian orders are delivered within 3-10 days of the time they are shipped, rather than our domestic transit estimate of 3-5 day provided in the "Your Order Has Shipped" email.

Do you ship to military addresses?

Sadly, our carrier doesn't currently ship to military addresses. However, we don't want you to be left out from the Care/of experience! Please feel free to look into our Target multivitamins and specialized blends - these products ship through Target's website, and can be mixed and matched to provide an easy and streamlined routine. 

Someone referred me to Care/of

I received a referral code. How do I redeem it?

Easy-peasy! Use the code you received by putting it into the promo code box at checkout, and you will receive 50% off your first order! 

Can I use a referral code I received in addition to a promo code I saw online?

Right now our system can only take one code at a time for new orders, so choose wisely! 🤔

Your Plan

Manage my subscription

Why is my subscription called Vitamins+ Quick Sticks?

Because we have three product genres (vitamins, quick sticks, and powders), we categorize them in two separate subscriptions: a Vitamins+ Quick Sticks subscription and a Powders subscription. If you did not add any quick sticks to your order, you will not receive any quick sticks (despite the name of the subscription), but feel free to add some of our delicious sticks and they will be included with your vitamins in your next order. 

Why has my order been processing for a few days?

Great question! The processing time is a result of the care, customization, and personalization we put into each box. Your order requires a high level of detail since it's truly made just for you, and we are working hard to handpick your packs. Once your order has been scanned in by the courier, you will receive an email with tracking details. 

How do I resume my subscription?

You can always resume your subscriptions by logging in and clicking Your Name > Your Plan > Account Settings > Manage Subscription> Resume.

How do I process an order early?

You can process your next renewal order early right in your account!

All you have to do is go to Your Plan > Upcoming Deliveries. Scroll down to whichever subscription you'd like to have sent next, click Edit Date and select the earliest possible delivery date. By doing so, you will be charged immediately and a new order will begin processing. You'll receive an email with tracking in the next few days when it reaches your local sorting facility.

 

If you have both a Vitamin + Quick Sticks and Powders subscription, and would like to process them early together, you will need to reach out to our team for assistance. You can reach us directly at hello@takecareof.com

How does my subscription work?

It’s super easy! We send you a renewal order every thirty days. You can edit your subscriptions at any time, and we always remind you a couple of days before any renewal order processes.

When will I receive my order each month?

Renewals are set to be delivered every 30 days starting from when your order is marked delivered. If you look at your Upcoming Deliveries page, the “Up Next” date updates once you’ve received your most recent order.

Account Information

I forgot which email I used to sign up.

If you forgot which email is associated with your account, contact us at hello@takecareof.com and let us know the name and phone number associated with your account. We'll be happy to help you log in and start managing your account!

I forgot my password!

It happens to all of us! You can use the Forgot Password? feature on our login page to reset your password.

*Make sure to check your spam folder as sometimes the password reset email will end up there.

Can I change the email address on my account?

Yes you can! Just not on the website. Email us at hello@takecareof.com and we'll take care of that for you!

Can I have my nickname printed on the packs instead of my first name?

Definitely. You can have any name you want printed on your pack. When you take the quiz and we ask for your name, you can put whatever you like.

My Pack

Can I add things to my plan that aren't recommended to me?

Absolutely. You're always in control of your plan. Feel free to browse all of our products and add whatever you like!

Can I change the items in my pack for my next order?

Of course! You'll get a reminder email two days before your renewal order processes giving you 48 hours to make any changes.

 

If you are on the website, click Your Name > Your Plan. Under Upcoming Deliveries, you should see your subscription(s.) When you select the subscription you are looking to edit, the side bar will open where you can remove and add products. You can also go right to the product page on the site and click on "Add" to included an item in your order moving forward.

If you are on the app, click the three lines in the top left, select Your Plan, then under Up Next you can select "Vitamins & Quick Sticks" or "Powders" and see what's scheduled to be in your next order. You can remove products with the X, or click "Browse All" to find new product to add!

 

 

How do I edit my plan?

Simple! Just go to Your Plan and click the subscription you'd like to edit. You can also add products from the products page!

My Profile

Can I edit answers to the quiz that I’ve given previously?

You can! Click any question listed in your Profile to edit the answer. If your recommendations change based on any changed answers, they’ll be automatically updated under the "Recommended for You" section.

Is there a way to retake the entire quiz?

Yep! Click the Retake the quiz button on your Profile. You’ll be guided through the original quiz again and new recommendations will appear when you’re all done.

How do I add a goal to my profile?

Click Retake the quiz on your Profile and select any additional goals you might have from the last time you took the quiz in the Goals section. Once you complete the quiz, that goal will be added to your Profile.

Will getting new recommendations change what’s in my next order?

Nope! When you receive new recommendations, they’ll be listed on the left of your Profile and you can add products from that screen. If you don’t add them, they won’t show up in the mail.

How do I add new recommendations to my pack?

Easy! On the recommendations screen for the product you like, just click Add. Presto!

I started retaking the quiz and exited out. How do I continue from where I left off?

Right now you do have to get fully through the quiz for it to save, so if you closed out you’ll have to start again from scratch.

Addresses

Can I update my shipping address?

Yes you can! Log in to your account on our website and head over to Shipping & Payment to update your address. If an order has already processed, this change will affect your next order. At this time, you cannot update your address or billing information on the app. 

My billing and shipping addresses are different, is that okay?

Totally fine! We actually don't need your billing address to verify your payment info :)

Shipping details

How long will it take for my order to arrive?

Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from hello@takecareof.com to the email address on file for your Care/of account with the subject line “Your order is on its way.”

The tracking number can be found in your account under Order History on the website or the appFor the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

 

You can see the estimate delivery date for your next renewal order under Upcoming Deliveries on the website or the app

 

First Time Orders: Usually ship within 7-10 days of being placed, due to the personalization of the product. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Renewal Orders: Usually ship within 5-7 days of being placed to arrive thirty days after the previous order was delivered or around the scheduled delivery date. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Can I expedite my shipping?

Unfortunately,  we do not offer expedited shipping at this time, but we hope to in the future!

Billing

Why am I being charged sales tax?

We charge the same sales tax based on state and local laws. The tax we charge is the same tax you’d be charged had you bought your products from a nearby store. If you want to know more about the sales tax in your area, feel free to reach out to the Care Team by emailing help@takecareof.com

When will I be billed?

A few days before your next month is due to ship, you will get a heads up email that your pack is shipping soon. At that point you will have two more days to make further changes. Then your card will be charged and your order will ship a couple days later!

 

Our system is designed to automatically renew after your previous order has been marked delivered. Therefore, you would not be charged for a new order until a few weeks after you received your previous order, even if it arrives later than expected. If you look at your Upcoming Deliveries page, the “Up Next” date updates once you’ve received your most recent order.

Will I be billed on the same day each month?

Your subscription is based on a 30-day renewal cycle and your payment will be charged every 30 days based upon the delivery date of your previous order. You will not be on the same day each month as a result of this and the number of day in the month.

Each month you'll get an email "Your next order is coming up" 48 hours before your order is processed, so you won't be charged without a heads-up!

How do I update my billing information?

Easy-peasy! If you have paid with a credit card in the past, just head to the Shipping & Payment page in your account and the card you enter will become the one we have on file for your future orders. If you have linked your PayPal account, be sure to update it through Paypal!

 

Unfortunately at this time, our system does not have the capability to remove your Paypal account in favor of a credit card. We're sorry for any inconvenience this causes!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover! You can also pay through a PayPal account! 

Tracking

Can I track my order?

Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from hello@takecareof.com to the email address on file for your Care/of account with the subject line “Your order is on its way.”

The tracking number can be found in your account under Order History on the website or the app

For the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

 

You can see the estimate delivery date for your next renewal order under Upcoming Deliveries on the website or the app.

 

First Time Orders: Usually ship within 7-10 days of being placed, due to the personalization of the product. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Renewal Orders: Usually ship within 5-7 days of being placed to arrive thirty days after the previous order was delivered or around the scheduled delivery date. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

My tracking hasn't updated, what's happening?

So sorry about this! Tracking information can be tricky sometimes with lags in data updates between the courier and the details provided through EasyPost. 

For the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

The tracking number can be found in your account under Order History on the website or the app.

 

If you notice that your tracking hasn't updated for over 72 hours, reach out to us at hello@takecareof.com and we can take a look!

What's the status of my order?

You can see the estimate delivery date and processing status for your orders under Upcoming Deliveries on the website or the app

 

Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from hello@takecareof.com to the email address on file for your Care/of account with the subject line “Your order is on its way.”

The tracking number can be found in your account under Order History on the website or the app

For the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

 

First Time Orders: Usually ship within 7-10 days of being placed, due to the personalization of the product. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Renewal Orders: Usually ship within 5-7 days of being placed to arrive thirty days after the previous order was delivered or around the scheduled delivery date. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

My order status is "delivered" but I never received it. What happened?

Uh oh! Sounds like your order encountered some kind of shipping issue. There are some cases when orders take a day or two longer than planned to arrive, or are marked delivered but don’t show up until the next day. Carrier issues can be tricky, so if the order still hasn't arrived two days after it was estimated to be or actually marked delivered, please email us at hello@takecareof.com so we can help you out!

Website issues

I'm having an issue checking out.

So sorry about that! This can happen for a variety of reasons.

First, we recommend making sure that the browser you're using is up-to-date (usually Chrome or Firefox work well). If it is, we recommend checking out in incognito mode using a different window. This might help alleviate the issue!

If you're still experiencing difficulties,  make sure that your billing information is up to date, that you have sufficient funds and your bank has approved the transaction.

Another possibility is that our system is unable to recognize the shipping address and therefore unable to process the transaction. If you'd like us to double check, let us know your shipping address and we'll run it through our validation system.

If you’re still having trouble, shoot us an email at hello@takecareof.com with details about what exactly is happening and we’ll help troubleshoot further.

Cancels & Returns

How can I cancel an order?

Due to the complexity of our fulfillment operations, once we start working on an order, we cannot cancel or stop the order from processing. We also can’t add or remove any items to the order, but if you email hello@takecareof.com we will be happy to create a separate, one-time order for you if you like! You also always have the option to delay , pause, or cancel future orders.

How can I cancel my subscription?

We'll be sad to see you go! If your vitamin boxes are piling up, feel free to change your subscription’s cadence or delay your next box, so you can catch up on your boxes! To change your subscription cadence, head over to Account Settings in Your Plan, and select your preferred cadence under Recurring Deliveries. To delay a renewal order, simply go to Your Plan > Upcoming Deliveries. Scroll down to whichever subscription you’d like to delay, click Edit Date and choose the specific delivery date you have in mind for your next renewal order.

 

You can also cancel any time on our site or app by logging into your account and clicking Your Name > Your Plan > Account Settings > Manage Subscriptions > Edit> Cancel.

 

Cancelling your subscription does not cancel any in process order. Any already-processed orders will still ship, so if you see it in your Order History it will come to your door. Once you pause the subscription, you can confirm its status by visiting the Upcoming Orders page. And don't worry – since we make canceling anytime so easy, there's no need to email us

 

NOTE: We offer two subscriptions: a Vitamin+ Quick Sticks subscription and a Powder subscription. Be sure to manage each as its own subscription!  

What is your return policy?

Due to the customization and personalization of all Care/of orders, we are unable to accept returns. Once an order has be packed, the products cannot be reused.

We stand by our product and if you don't completely love it, let us know within 30 days of your first delivery and we'll give you a full refund, no questions asked.

If you have issues with subsequent orders, simply contact the Care Team at help@takecareof.com, tell us what happened, and we'll do everything we can to help

Our Products

General product questions

Should I notice significant changes from taking my vitamins?

Contrary to popular belief, most vitamin and mineral supplements do not produce intensely noticeable changes in how we look or feel, unless of course, a deficiency is present. However, that does not mean that they are not benefiting us internally. Both vitamins and minerals are crucial to optimal health - the definition of a vitamin translates to ‘essential for normal growth!

For example…

Omega-3 Fatty Acids, present in both our Fish Oil and Veggie Omega supplements, are essential fatty acids, which means the body cannot synthesize them on its own. Therefore, they must be consumed through the diet. These fatty acids assist with retaining healthy triglyceride (fat) levels in the blood, promoting cognitive health, and even reducing inflammation due to their anti-inflammatory properties.

B-vitamins, present in our Multivitamins, B-Complex, and B-12 help to support energy metabolism via assisting in countless enzymatic reactions. B-vitamins are water-soluble, which means our bodies do not have many stores, and therefore they have to be constantly replenished either via the diet or through supplements.

If you have any questions about the specific vitamins in your packs, you can always contact our team for more info! Reach out to hello@takecareof.com, and a Care Team member will be happy to help.

How should I store my vitamins?

We recommend storing your personalized packs in a cool, dry place and out of direct sunlight.

Excessive exposure to heat may affect supplements and exposing vitamins to heat over a prolonged period can degrade them. Reach out to us at hello@takecareof.com for more information.

 

An aftertaste is a side effect of Fish Oil and Garlic supplements in general - we have some customers who have no issues at all with ours in particular, and some who get "burps" like is common among any Fish Oil or Garlic vitamin. To help alleviate them, you can try freezing the packs! That helps some people with the burps and it doesn't negatively affect the supplements.

When should I take my vitamins?

All of our products are created with optimal absorption in mind. We generally recommend that you take our supplements together with a meal such as breakfast or lunch. 

 

That being said, we do have a few products that have special instructions. 

Our Iron capsule should be taken in between meals and separately from Calcium Plus, if present in your cart as well. 

Our Multivitamin+Iron and Prenatal should also be taken in between meals if you also have Calcium Plus in your pack, whereas Calcium can be taken with food. 

You mainly want to avoid taking Calcium Plus and Multi+Iron/Prenatal together, however that works for you, as large doses of supplemental calcium can interfere with iron absorption. 

For optimal sleep benefits, we recommend taking Magnesium at night. It will not make you drowsy, so it can be taken earlier in the day, as well, but before bed provides a more relaxing and restorative sleep. 

Minerals in general can be known to cause some stomach upset, and Zinc is no exception. Taking it alongside a full meal can help to reduce any possible upset, but you may also notice you feel fine even if you just take it with a snack - do what works for you!

Adaptogens such as Rhodiola, Ashwagandha, and American Ginseng can be taken on an empty stomach (unless you have a sensitive stomach).

Rhodiola should be taken in the morning due to its energizing properties.

American Ginseng should be taken earlier in the day or an hour before a task that requires more focus. Simply avoid taking it too late in the day, as it can be slightly energizing. 

When do my products expire?

We recommend you consume our supplement products within six months of the manufacturing date (noted by MFG on the front of your pack).
 
We recommend you consume our powder products within six months from the date you placed your order.
 

Does Care/of develop its own vitamins, supplements, and powders?

Yes! Our supply chain team includes several vitamin industry veterans, who have worked for years to develop formulations that are effective and safe, sourcing ingredients from the parts of the world where there are cultivated best. Learn more about our product development practices here.

How do I know which supplements are best for me?

We recommend that every customer begins by taking our personalized quiz. All you have to do is answer a few questions about your diet and lifestyle, and we’ll recommend vitamins and supplements for you. Click here to get started.

We also always recommend that you discuss any vitamins and supplements you're taking or plan to take with your doctor, and we suggest that you ask your doctor their professional opinion regarding your survey results and supplement choices to ensure what you are taking is best suited for your personal needs. 

Dietary restrictions

Are your products vegetarian/vegan friendly?

Most of our supplements are vegetarian/vegan but make sure to check! If you click on any of our products and scroll down the page, there is a section on the page that shows the ingredients and any dietary categories it falls under. The badges indicate if the supplement is: "V" (vegetarian), "VG" (vegan), "GF" (gluten free), "NON-GMO", "F" (fermented).

Do you have vegetarian/vegan options for omegas?

Yes we do! Our Veggie Omega is vegan-friendly! :)

Where can I see if a product contains things I'm allergic to?

If you click on any of our products and scroll down the product page, there is a section labeled "Does Not Contain" that lists common allergens that aren't in that particular supplement. You can also click "View Supplement Label" to see exactly what's in the product. Additionally, if you mark an allergen in the quiz, we won't recommend any items that contain that allergen (though it's important to check the labels for anything you add to your cart on your own!).

 

*Please note that although we will not recommend items containing an allergen that you mark on your quiz, we allow customers to add any item on our site to their subscription, so it’s important to read all of our product labels

Sourcing

Where do you source your products from?

We source our ingredients from all over the world! Then we test and manufacture them in the USA. Check out our library for detailed information about our ingredients, supporting research, and more.

Do you source your ingredients sustainably?

Yes, we do! We source only the best ingredients from around the world so you’re taking high-quality, sustainably sourced vitamins and supplements. Our supplements are custom formulations that are sourced from sustainably farmed plants. Click here to learn more about Care/of's commitment to sustainability! 

Packaging

Are your packs eco-friendly?

Our compostable vitamin packs are made with plant-based film, specifically wood pulp and a fermented blend of corn, cassava root, and sugarcane. Our ensure your vitamins are protected and stay fresh and are better for the environment.

Our compostable film will break down most quickly and completely in a municipal compost facility, so if your community offers one, we recommend composting your packs that way. If you compost at home, you can also add your packs to your compost pile.

You can read more about our sustainability efforts here!

We encourage our customers to recycle all the paper components of their packaging (that includes the box!), but to leave packs to the compost or trash. 

 

Is your product packaged in a GMP certified facility?

We use custom formulations of ingredients from responsible sources around the globe, and the vitamins are then manufactured and tested at a number of GMP and NSF certified facilities in the US.

Product out of stock

What do I do if an item in my subscription is out of stock?

If an item that is currently in your subscription goes out of stock, you will receive a notification with your renewal email letting you know. When an item is removed from your order due to a stockout, you will not be charged, and it will automatically be added back to your subscription once it’s back in stock! 

If an item is out of stock, can I still add it to my subscription?

If there is an out-of-stock item that you’d like to add to your cart, reach out to hello@takecareof.com and we’ll add you to our notification list so you’ll be one of the first to know when it comes back!

Our App

How can I start using the Care/of mobile application?

What should I do if my app is not loading properly?

We’re so sorry if our app is giving you any trouble! We have a few quick tips that should solve any problems you’re experiencing.

First, make sure you are in an area with good cellular service or connected to a reliable wifi network.

Try uninstalling and then reinstalling the app - This usually helps with most technical problems experienced through the app. Not to worry, all your data and streaks will still be saved!

If these quick fixes do not work, please reach out to help@takecareof.com - A member of our team will be happy to provide further assistance 😊

Do I need an account to use the mobile application?

You don't! First-time Care/of users can get recommendations and check out right in the app.

That being said, in order to take our quiz, you’ll have to open a web browser - here’s a direct link!

Do I need to order vitamins from Care/of in order to use the mobile application?

Yes, the mobile application enhances the Care/of subscription by allowing you to view the products in your current daily vitamin pack and work toward health goals related to those products.

Where can I download the application?

You can find us on the Apple App Store or the Google Play App Store. We’re “Care/of Vitamins.” You can also try the direct link here for the iOS app and here for the Android app

Managing Your Pack

How do I view the items in my current vitamin pack?

Head over to Your Plan where you can see items in a processing order under Upcoming Deliveries or you can review the contents of your current pack by going to Order History and clicking into the order. 

How do I add new items to my plan?

Go to Your Plan > Upcoming Deliveries and choose to browse products, or go straight to our product catalog while signed in to your account to add items.

How do I remove items from my plan?

Go to Your Plan, click the subscription you'd like to remove items from, and edit away!

How do I change the quantity for an item in my current vitamin pack?

Go to Your Plan and select the subscription you'd like to edit. From there you'll be able to change the quantities of what's in your plan!

Managing Your Delivery

Where is my order?

Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from hello@takecareof.com to the email address on file for your Care/of account with the subject line “Your order is on its way.”

The tracking number can be found in your account under Order History on the website or the appor the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

 

You can see the estimate delivery date for your next renewal order under Upcoming Deliveries on the website or the app.

 

First Time Orders: Usually ship within 7-10 days of being placed, due to the personalization of the product. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Renewal Orders: Usually ship within 5-7 days of being placed to arrive thirty days after the previous order was delivered or around the scheduled delivery date. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

How can I delay my order?

To delay a renewal order, simply go to Your Plan > Upcoming Deliveries. Scroll down to whichever subscription you’d like to delay, click Edit Date and choose the specific delivery date you have in mind for your next renewal order.

When will my next order be delivered?

You can see the estimate delivery date, as well as the date your next order will be processed, under Upcoming Deliveries on the website or the app.

 

Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from hello@takecareof.com to the email address on file for your Care/of account with the subject line “Your order is on its way.”

The tracking number can be found in your account under Order History on the website or the appFor the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.

 

To Process Your Next Order Early:

Website: All you have to do is go to Your Plan > Upcoming Deliveries. Scroll down to whichever subscription you'd like to have sent next, click Edit Date and select the earliest possible delivery date. By doing so, you will be charged immediately and a new order will begin processing. You'll receive an email with tracking in the next few days when it reaches your local sorting facility.

App: Click the three lines in the top corner and head to Your Plan > Manage Delivery and select the earliest possible delivery date. By doing so, you will be charged immediately and a new order will begin processing. You'll receive an email with tracking in the next few days when it reaches your local sorting facility.

 

First Time Orders: Usually ship within 7-10 days of being placed, due to the personalization of the product. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Renewal Orders: Usually ship within 5-7 days of being placed to arrive thirty days after the previous order was delivered or around the scheduled delivery date. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer. 

Building Streaks

What’s a streak and how do I get one?

When you download our app, you’ll be able to track when you take your vitamins! You’re on a streak when you take your daily vitamins multiple days in a row. Each consecutive day that you take your vitamins will add to your streak. Keep going until you reach the end of the path to earn some Carrots!

How can I see my current streak?

At the top of app homepage, you will see a Carrot and the amount you will receive once you hit that top spot. For each day you track, the dots will turn red. Once at the top, the Carrots will be added to your total on the right hand side. You will be able to tell that the daily tracking was successful because the Pack number on the upper right-hand side of your screen will increase by one.

You don't receive Carrots for every day tracked, but once you successfully complete a streak! If you miss tracking a day, your streak will reset and you'll start from the beginning.

You can view your total streak by clicking Packs in the top right corner of the home screen. This will show your total streak as well as the total number of packs you have taken since beginning your Care/of subscription.

 

You can backtrack your vitamin intake right in the app to regain your overall streak and ensure that your calendar is accurate. Simply click PACK in the top right corner of the home screen and select the days you have missed. You can backtrack up to 14 days. If you are not seeing this option, make sure you have updated the app and are using the current version.

 

Backtracking your total streak will not restore your mini-streak on the homepage to earn Carrots.

What happens when I reach the end of the progress path?

After taking your vitamins enough days in a row, you’ll earn Carrots! Keep going to work toward your health goals and earn even better rewards!

How can I see the total number of packs I’ve taken since I started using the app?

The Scoreboard in the upper right corner shows the total number of vitamin packs you’ve taken. 

Setting Reminders

How do I set a reminder to take my vitamins?

Go to Profile and tap the Settings icon. Go to Notifications > Take Vitamins and choose the time of day you’d like to receive your reminder.

Can I set more than one reminder per day?

No. Currently, it’s only possible to set one reminder per day.

Help! I set a reminder but didn’t receive it today!

Check Settings > Notifications > Care/of and ensure that notifications are allowed and that at least one of the options under “Alerts” is enabled. Still having trouble? Let us know!

Why am I receiving my reminder at the wrong time?

When you set a reminder, we’ll send you a notification at the time you set in the timezone set on your phone at that time. If you’re traveling or move to a new timezone, you’ll need to update the reminder.

How do I stop receiving push notifications?

Go to Profile and tap the Settings icon in the upper right. Go to Notifications > Take Vitamins and remove the reminder to stop receiving notifications from us each day. You can also adjust your notification settings under Settings > Notifications > Care/of.

Earning Rewards

How can I see the rewards I’ve gotten in the past?

Tap the Scoreboard on the home screen and then tap the clock icon at the top of the screen. This will show you a list of the rewards you’ve earned and whether or not they’ve been fulfilled.

Rewards and Referrals

Rewards

How do I redeem my rewards?

You can redeem your Carrots for rewards in the Care/of Market on the website or the app.

To access the Market in the app, select your Carrots total in the top right corner of the home screen.

Once you are in the Market, you can select any reward you would like based upon how many Carrots you have available in your account.

Store credit rewards will automatically apply and be discounted when the next renewal order is processed. The store credit in your account can be found by going to Your Name > Your Plan > Credits

Product rewards, such as Quick Sticks and Care/of merch, will be shipped automatically with the next subscription renewal delivery.

How do I earn Carrots?

Here's what you can do:

* Earn Carrots by tracking your daily intake in the Care/of app!
* Complete monthly activities emailed with your renewal order - these will start showing up with your second box, and if you do them you'll receive 5,000🥕
* Refer a friend! Access your referral link HERE to share with friends! If your friend uses your referral link to take the quiz, you will receive 2,000🥕 and if they use your link to make an initial purchase, they'll get 50% off and you’ll receive 28,000🥕

 

You can then redeem your Carrots for rewards in the Care/of Market on the website or the app.

To access the Market in the app, select your Carrots total in the top right corner of the home screen.

Once you are in the Market, you can select any reward you would like based upon how many Carrots you have available in your account.

 

Store credit rewards will automatically apply and be discounted when the next renewal order is processed. The store credit in your account can be found by going to Your Name > Your Plan > Credits

Product rewards, such as Quick Sticks and Care/of merch, will be shipped automatically with the next subscription renewal delivery. 

 

How many Carrots do I have?

You’ll see your Carrot balance on the app home screen in the top right corner or on the website under Rewards.

What rewards can I get with my Carrots?

There are many great rewards available in the Care/of Market to redeem with the Carrots you have earned. 

  • $10 Store Credit
  • Free Quick Sticks
  • Care/of Merch
  • Free Month of Care/of
  • Compost Caddy
  • And much more!

You can redeem your Carrots for rewards in the Care/of Market on the website or the app.

To access the Market in the app, select your Carrots total in the top right corner of the home screen.

Once you are in the Market, you can select any reward you would like based upon how many Carrots you have available in your account.

Store credit rewards will automatically apply and be discounted when the next renewal order is processed. The store credit in your account can be found by going to Your Name > Your Plan > Credits

Product rewards, such as Quick Sticks and Care/of merch, will be shipped automatically with the next subscription renewal delivery.

How can I earn rewards with Care/of?

There are a few ways to earn Carrots to redeem Care/of rewards! Here's what you can do:

* Earn Carrots by tracking your daily intake in the Care/of app!
* Complete monthly activities emailed with your renewal order - these will start showing up with your second box, and if you do them you'll receive 5,000🥕
* Refer a friend! Access your referral link HERE to share with friends! If your friend uses your referral link to take the quiz, you will receive 2,000🥕 and if they use your link to make an initial purchase, they'll get 50% off and you’ll receive 28,000🥕 

 

You can then redeem your Carrots for rewards in the Care/of Market on the website or the app.

To access the Market in the app, select your Carrots total in the top right corner of the home screen.

Once you are in the Market, you can select any reward you would like based upon how many Carrots you have available in your account.

 

Store credit rewards will automatically apply and be discounted when the next renewal order is processed. The store credit in your account can be found by going to Your Name > Your Plan > Credits

Product rewards, such as Quick Sticks and Care/of merch, will be shipped automatically with the next subscription renewal delivery. 

 

What are Carrots?

It’s a vegetable! … and also what we happen to call our reward points here at Care/of. You can use the Carrots to redeem rewards in the Market.

Here's what you can do:

* Earn Carrots by tracking your daily intake in the Care/of app!
* Complete monthly activities emailed with your renewal order - these will start showing up with your second box, and if you do them you'll receive 5,000🥕
* Refer a friend! Access your referral link HERE to share with friends! If your friend uses your referral link to take the quiz, you will receive 2,000🥕 and if they use your link to make an initial purchase, they'll get 50% off and you’ll receive 28,000🥕 

You can then redeem your Carrots for rewards in the Care/of Market on the website or the app.

To access the Market in the app, select your Carrots total in the top right corner of the home screen.

Once you are in the Market, you can select any reward you would like based upon how many Carrots you have available in your account.

 

Store credit rewards will automatically apply and be discounted when the next renewal order is processed. The store credit in your account can be found by going to Your Name > Your Plan > Credits

Product rewards, such as Quick Sticks and Care/of merch, will be shipped automatically with the next subscription renewal delivery. 

 

 

Share Care/of

Do you have a referral program?

Yes, we do! You can log in to your account at takecareof.com to find a link made just for you that you can share with friends, or by visiting your Rewards page in our app. The person you’re referring will be taken to a special page where they can see your unique referral code, and when they use it at checkout they’ll receive 50% off their first month of Care/of. When a friend uses your code to make a purchase, you’ll receive 28,000 carrots 🥕. An email will be sent to you when they checkout with confirmation. Read more about our referral program here!

How do I find my referral code?

Referral codes can be found by scrolling down to the banner once you are logged into your account and clicking the "Share your code" link!

How many people can use my referral code?

You can share your referral code with five people. We encourage you to choose your five most devoted friends, tolerable coworkers, or outstanding family members.

My friend ordered from Care/of and forgot to use my referral code. Can I still earn credit for their referral?

Shoot us an email to help@takecareof.com with the name and email address of the person who placed the order. Once we have that info, we'll be able to get this all sorted out and make sure you're getting your referral Carrots!

How can I access my referral link in the Care/of app?

Super easy! To access your referral code, open our app and go to the Carrot Market by clicking your Carrot balance on the home screen. You'll see a "Invite friends and earn Carrots" button where you can view and send out your referral code. Niiiifty!

Gift Cards

Recipient FAQs

What happens if I have money left over on my gift card after my first order?

If you have money left over on your gift card after placing your first order, it will be automatically applied to the next monthly order of your subscription. 

Do gift cards expire?

Yes. Our gift cards expire after 5 years. The good news is, you have plenty of time to take our quiz or browse for products until you find your perfect routine!

Do I need an account to redeem my gift card?

No. You do not need an account in order to redeem your gift card. Simply enter your gift card code at checkout under Billing.

 

Please note that we will need to collect your billing information as we are a monthly subscription. 

How can I redeem my gift card?

If you are a new customer, you will enter your gift card code at checkout under Billing (Please note that we will need to collect your billing information as we are a monthly subscription).

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If you are an existing user, head over to the Credits tab and enter the gift card code, which will automatically apply to your next order.

Purchaser FAQs

How can I send someone a gift card?

Great question! Head over to our Gift Card page where you can purchase a gift card.

Do gift cards expire?

Yes. Our gift cards expire after 5 years. The good news is, your recipient has plenty of time to take our quiz or browse for products until they find their perfect routine!

Can I send a physical gift card?

No. At this time, all Care/of gift cards are digital.

Do I need an account to send a gift card?

No. Go ahead and gift without worrying about creating an account first!

How and when are gift cards sent?

Gift cards will be sent via email either at the time of purchase or a date in the future, such as a holiday or birthday.

 

If you would like to schedule the send, simply select the date you would like your card to be received and it will be sent on the morning of via email between 9 and 11 AM EST.

Does my recipient need an account to redeem a gift card?

No. Your recipient will not need an account in order to redeem a gift card, so feel free to spread the gift of Care/of far and wide. 🎁

 

Rest assured, you can send gift cards to existing users as well to help keep their healthy routines going.

Everything Else

Care/of at Target

How does Care/of at Target work?

Since our launch in 2016, over 6 million people have taken our quiz. We listened to their needs and with their health goals in mind, we researched hundreds of studies to find the ingredients that make a real difference. Now, we've taken what we’ve learned to upgrade the vitamin aisle at Target.

 

With our new collection, you can build a healthy foundation with a multi and then add a blend for targeted support based on your unique needs. 

Where can I buy the Care/of x Target products?

They are only available on Target.com and in Target stores across the US. They are not available through our website.

Should I take the quiz or buy Care/of at Target?

Whatever works best for you. When you take our short but in-depth quiz, you will get a personalized recommendation of vitamins, supplements, protein, and collagen tailored to your unique needs and delivered right to your door. Or, you can head to your local Target or Target.com to build an easy, streamlined vitamin routine. We recommend choosing one of our multivitamins and adding on a blend or two that fits your individual health goals.

Can I track my Target-purchased products on the Care/of app?

At this time we only support the ability to track products purchased from the Care/of website, but it is possible we offer expanded functionality in the future.

How do I use promo codes?

I have a renewal promo code! How do I add it to my account?

If you have a renewal promo code, you can apply it to your next order by logging into your account at takecareof.com and going to Your Name> Your Plan> Credits. Apply the code in the box that says "Have a Promo Code?"

Where do I apply my promo code?

When placing your first order, there's a area for you to apply your promo code right on the check-out page!

Can I use more than one promo code?

Sadly no, promo codes are limited to one per person and are only for first-time orders. If you're a returning customer look out for the games and activities in your boxes for future discounts, or use our Carrot Market!

Data Privacy and Security

How do I remove my credit card?

If you have paused your subscription and would like to remove your credit card info, no worries! Email our support team at hello@takecareof.com, and our agents will be happy to remove your card from our billing platform.

 

To request a full data deletion, please submit a request at https://preferences.takecareof.com/privacy (this is the easiest method), or, alternatively, send a request to data-privacy@takecareof.com. Per our Privacy notice, we're only able to process data requests through these methods.

 

Please note that if you purchased products with a PayPal account, we are unable to delete the card and you will need to contact PayPal.

How do I delete my information?

Privacy is important to us, and we want you to feel protected at all times. To request a full data deletion, please submit a request at https://preferences.takecareof.com/privacy (this is the easiest method), or, alternatively, send a request to data-privacy@takecareof.com. Per our Privacy notice, we're only able to process data requests through these methods.

What is your data privacy policy?

Transparency is really important to us. From our data privacy policy to our sourcing, we want you to feel informed. Read about our policy here.

Who do I contact about an information security issue?

With the expanding use of smart devices to execute online transactions and the prevalence of social media in advertising, the amount of information that gets ingested every day is truly remarkable. Care/of prioritizes the security of the information you provide us because we are a company committed to honesty.

If, for whatever reason, you have questions about this, we're here for you. Feel free to send us an email: security@takecareof.com

Partnerships & Careers

Press inquiries?

We'd love to chat! Shoot us an email at press@takecareof.com and we'll get in touch!

Want to collaborate with us?

Awesome! We love making new friends :) Shoot us an email at affiliates@takecareof.com and we'll get in touch!

Like what we do on social media?

Don't forget to follow us! @careof :)

Are you hiring?

Yes! We're a new, growing company, and this growth comes with a lot of opportunity for finding great talent.

You can find our open opportunities on our Jobs Page. Our HR team reviews every applicant and consults with the hiring departments, and they'll be in touch if they're interested in starting a conversation. Don't see a position that fits you right now? Keep checking in, and be sure to follow us on LinkedIn for updates on openings.

Still stumped? Email our Care Team with any other questions or feedback you have

Get in touch