Tracking details are automatically sent once the order has been processed by the courier. Notification will be sent from firstname.lastname@example.org to the email address on file for your Care/of account with the subject line “Your order is on its way.”
The tracking number can be found in your account under Order History on the website or the app. or the most accurate shipping updates, including any potential transit delay notifications, you can enter the tracking number directly into the DHL Tracking Page.
First Time Orders: Usually ship within 7-10 days of being placed, due to the personalization of the product. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer.
Renewal Orders: Usually ship within 5-7 days of being placed to arrive thirty days after the previous order was delivered or around the scheduled delivery date. Once processed by the courier, transit typically takes 3-5 business days within the U.S. Shipping to Canada can take a few days longer.