Your Plan

Manage my subscription

• How do I resume my subscription?
• I want an order sooner than what's shown as the estimated delivery date
• How does my subscription work?
• When will I receive my box each month?
• How can I delay my next delivery?
• Can I just order one month's worth and not be subscribed?

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Account Information

• Can I change the email address on my account?
• I forgot my password!
• Can I have my nickname printed on the packs instead of my first name?

My Pack

• Can I add things to my plan that aren't recommended to me?
• Can I change the items in my pack for my next order?
• How do I edit my plan?

My Profile

• Can I edit answers to the quiz that I’ve given previously?
• Is there a way to retake the entire quiz?
• How do I add a goal to my profile?
• Will getting new recommendations change what’s in my next order?
• How do I add new recommendations to my pack?
• I started retaking the quiz and exited out. How do I continue from where I left off?

Addresses

• Can I update my shipping address?
• My billing and shipping addresses are different, is that okay?

Shipping details

• How long will it take for my order to arrive?
• Can I expedite my shipping?
• How much does shipping cost?

Billing

• When will I be billed?
• Will I be billed on the same day each month?
• How do I update my billing information?
• What forms of payment do you accept?

Tracking

• Can I track my order?
• My tracking hasn't updated, what's happening?
• What's the status of my order?
• My order status is "delivered" but I never received it. What happened?

Website issues

• I'm having an issue checking out.

Cancels & Returns

• How can I cancel an order?
• How can I cancel my subscription?
• What is your return policy?